Regional Order Coordinator

Spirax Sarco Inc; Blythewood (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

Spirax Sarco Inc. seeks a Regional Order Coordinator in the United States to advocate for customers and ensure top-tier service. You will coordinate with cross-functional partners, handle quotes and orders, and drive on-time delivery while maintaining KPIs.

You will engage with technical staff and vendors, monitor pricing and agreements, and help implement process improvements to enhance customer experience. Prior experience in a manufacturing setting is valued.

Qualifications

• Bachelor’s degree in engineering, Business Administration, Marketing, or related field.
• 3+ years Inside Sales/Customer Service experience in a manufacturing environment.
• Proficiency in Microsoft Office, Salesforce CRM, and call center software.

Responsibilities

• Provide information on product delivery, availability, pricing and specs.
• Process quotes and sales orders in Salesforce and E1 and respond to inquiries via phone/email.
• Manage backlog for assigned regions and coordinate with internal teams to meet KPIs.
• Attend weekly meetings to facilitate communication with team and partners.
• Identify process improvements to increase customer satisfaction and service levels.

Skills

Commercial aptitude

Customer service skills

Sense of urgency

Education

Bachelor's degree in engineering

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Related field degree or equivalent experience

Tools

Salesforce CRM

Microsoft Office

Call center software

Job description

Regional Order Coordinator

Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide.

Job Summary

Be a customer advocate and ensure the delivery of excellent customer service through communication and coordination with cross‑functional work partners. Demonstrates the ability to work in a fast‑paced environment at a high level of effectiveness using technical and problem‑solving skills. Build a rapport with customers to gather feedback on improvement opportunities and initiate actions related to those opportunities. Self‑starter with the ability to enhance customer experience and assure service level KPIs are met or exceeded.

Responsibilities

• Provides information on product delivery, availability, pricing, and specifications. Ensures that pricing adheres to SSI policies and any negotiated agreements.
• Proficiency in product sizing/selection. Collaborating on product selection and alternative offerings to satisfy customer requirements.
• Coordinates substitutes, alternative products, and logistics to satisfy customer‑required ship dates.
• Communicate with technical staff and vendors to gather needed information for quoting/proposals and job requirements.
• Efficiently process quotes and sales orders in SalesForce and E1, and resolve incoming customer inquiries, via phone and email, within established guidelines and KPIs for each functional area.
• Reviews, interprets and provides recommendations to management on customers’ legal requirements for purchase orders, price agreements, non‑disclosure agreements, etc.
• Effectively manages and delivers an elevated service level to strategic customers.
• Manage backlog for assigned regions. Anticipate and where appropriate, mitigate any issues before they can negatively impact the customer experience.
• Leads and manages extensive quote/order tracking while project managing.
• Attend weekly meetings with internal team and work partners to facilitate communication and collaboration.
• Identify and help implement process improvements within the Customer Service function that increase customer satisfaction.
• Exemplifies the company's commitment to excellence in service with effective communication addressing customer needs through setting accurate expectations and follow‑up.
• Handles all incoming issues and resolves them using smart customer‑focused decision‑making skills.
• Exercises independent judgment to resolve customer issues such as product application issues, substitute product recommendations, securing third‑party supplier quotes, and alternative shipping methods.

Qualifications

• The candidate should have a bachelor's in engineering, Business Administration, Marketing, or a related field. (In lieu of a degree, equivalent education and relevant experience will be considered.)
• Experience: 3+ years of Inside Sales/Customer Service experience in a manufacturing environment with a strong commercial aptitude and a sense of urgency.
• Demonstrated computer proficiency in current Microsoft Office programs, presentation and graphics, PDF, Salesforce CRM, and call center software is also strongly desired.

About Us

Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra.

We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones!

Our company values diversity and is an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.