Regional Ops Leader: Logistics & Order Management

Riedel Communications GmbH & Co. KG; Santa Clarita (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Riedel Communications Americas is seeking an experienced Operations Manager to oversee Order Management, Logistics, Purchasing, and office operations across the region. You will lead a six-member team, drive process improvements, and ensure accurate order processing, inventory control, and compliant shipments.

The role requires strong communication, hands-on leadership, and knowledge of international trade, budgeting, and ERP systems.

Qualifications

• 5+ years of experience in operations, logistics, or order management.
• 3+ years in a leadership role managing cross-functional operational teams.
• Working knowledge of operational finance, budgeting processes, and basic financial controls.
• Solid understanding of supply chain logistics, including international shipping and freight coordination.
• Experience with ERP systems (Navision, SAP strongly preferred).
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication skills; comfortable working with global teams across time zones.
• Proficient in Microsoft Office and collaboration platforms.
• Hands-on, pragmatic, and adaptable in a fast-paced environment.

Responsibilities

• Lead, mentor, and develop the Order Management, Managed Technology, and Logistics teams, ensuring accountability, clarity, and operational excellence.
• Oversee the full order lifecycle — from order entry and validation through delivery, invoicing, and documentation.
• Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination.
• Maintain connection of the local team with the Managed Technology HQ for training and professional leadership and support topics.
• Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers.
• Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams.
• Foster a culture of continuous improvement by identifying bottlenecks, implementing solutions, and driving operational efficiency.
• Assist Finance and Controlling teams with purchase order management, basic cost analysis, invoice approvals, budget inputs, and reconciliation of expenses.
• Develop, track, and report on KPIs for the Operations team to align performance with organizational goals.
• Actively contribute to strategic planning, annual budgeting cycles, and long-term capacity planning for the Operations department.
• Ensure compliance with applicable U.S. and international regulations, including Customs, import/export rules, and documentation accuracy.
• Apply working knowledge of tariff classifications, Incoterms, HS codes, and valuation requirements.
• Monitor changes in trade regulations and provide proactive guidance to internal teams when relevant.
• Coordinate with Riedel HQ in Germany on production schedules, inventory allocations, and export documentation.
• Ensure compliance with health, safety, and environmental requirements across operational areas.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Cross-functional teamwork

Tools

Navision

SAP

Job description

Riedel Communications Americas is seeking an experienced Operations Manager to oversee Order Management, Logistics, Purchasing, and office operations across the region. You will lead a six-member team, drive process improvements, and ensure accurate order processing, inventory control, and compliant shipments.

The role requires strong communication, hands-on leadership, and knowledge of international trade, budgeting, and ERP systems.