Regional Operations Officer

Cathay Bank; Westminster (MD); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Discretionary bonus

Full benefits package

Job summary

Cathay Bank is seeking a proactive professional to travel between branches within a defined region, stepping in for the Customer Service & Sales Manager in their absence. You will supervise daily branch operations, prepare reports, and support mergers with on-site operational expertise.

The role requires 2–4 years in branch operations, a college degree with business coursework, and the ability to travel 30–50 miles. English is essential, bilingual English/Mandarin or Cantonese is a plus.

Qualifications

• Education: College degree with business classes preferred.
• Experience: 2 to 4 years branch operations experience required.
• Skills/Ability: Availability to work any shift matching branch hours; willing to travel 30–50 miles; English proficiency; detail oriented; strong communication; able to work in a team or independently; professional with all bank staff; bilingual a plus.

Responsibilities

• Travels to branches and assumes Customer Service & Sales Manager duties in their absence.
• Completes and follows through on assignments to meet deadlines.
• Regularly reviews risk management reports and communicates issues to senior management.
• Ensures compliance with bank policies and procedures; maintains branch operational integrity.
• Provides on-site support during mergers/acquisitions and training as needed.

Skills

Branch operations

Customer service

Typing proficiency

Bilingual (English & Mandarin/Cantonse

2-4 years branch operations experience

Education

College degree with business classes preferred

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Learn more about us at cathaybank.com

GENERAL SUMMARY

Travel to various branches within assigned region to assist branches or work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. May assist in preparing reports for branch pre and post audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.

ESSENTIAL FUNCTIONS

• Travels to branches and assumes Customer Service & Sales Manager regular work functions in the absence of the branch’s Customer Service & Sales Manager.
• Completes and follows through on all assignments or projects to meet deadlines.
• Ensure daily review of risk management reports.
• Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
• Provide consistent quality customer service.
• Identifies sales opportunities to cross-sell bank products and services and make sales referrals to appropriate employee and/or business partner.
• Safety and/or Security Officer for the branch when necessary.

QUALIFICATIONS

• Education: College degree with business classes preferred.
• Experience: 2 to 4 years branch operations experience required. Previous experience as an Operations Officer/Customer Service Manager preferred. Good understanding of overall banking rules and standard practices.
• Skills/Ability: Availability to work any shift matching the branch banking hours and/or staffing needs. A willingness to work a flexible schedule. A willingness to travel within a 30–50-mile radius to multiple locations as business needs arise. PC literate with typing proficiency. English proficiency. Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently. Communicate in a professional manner with all levels of Bank employees. Demonstrate exemplary customer service. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$25.00 – $28.00 / hour

Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affiantive Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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