Regional Operations Manager-Central

Akron Children's; Tallmadge (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

Akron Children’s is seeking a Regional Operations Manager to lead a large exempt team across multiple primary care facilities. You will set strategic direction, ensure operational excellence, and drive financial performance while traveling within the region as needed.

The role requires strong leadership, budgeting, and people management skills, with oversight of revenue cycle and cost control to sustain regional growth. Onsite work is required.

Qualifications

• Bachelor's degree is required; eight years of healthcare leadership experience acceptable in lieu of degree.
• Master's degree preferred for advanced leadership and strategy roles.
• Certification in Executive Healthcare Leadership required within 2 years of role.
• Certification in Six Sigma or Change Management required within 2 years of role.

Responsibilities

• Provide strategic direction and operational guidance to regional primary care facilities.
• Develop and implement standardized processes to boost efficiency and productivity.
• Monitor KPIs and metrics to improve operational performance.
• Recruit, train and mentor regional managers for high performance and engagement.
• Execute people management duties including hiring, evaluations and rewards.
• Collaborate with finance to develop budgets and financial targets for the region.
• Oversee revenue cycle processes to optimize billing and collections.
• Identify cost-saving opportunities and optimize resource utilization.
• Build strong relationships with healthcare providers, admins and staff.
• Manage OKRs and incentives for the management team.

Skills

Leadership

Healthcare operations

Budgeting

Strategic planning

People management

Data analysis

Revenue cycle understanding

MS Office

Education

Bachelor's degree

Master's degree

Executive Healthcare Leadership certificate

Six Sigma / Change Management certification

Tools

Microsoft Office Suite

Job description

Summary

The Regional Operations Manager is responsible for overseeing and managing a large team of exempt individual contributors and managers across a specified region. This role involves strategic direction, operational guidance, and people management to ensure the effective functioning of 7-12 primary care facilities. The manager will be accountable for the region's growth, financial performance, and operational efficiency. This role required flexibility to travel within the region as needed.

Full-Time: 80 Hours Bi-Weekly
Variable Schedule
Onsite

Summary

The Regional Operations Manager is responsible for overseeing and managing a large team of exempt individual contributors and managers across a specified region. This role involves strategic direction, operational guidance, and people management to ensure the effective functioning of 7-12 primary care facilities. The manager will be accountable for the region's growth, financial performance, and operational efficiency. This role required flexibility to travel within the region as needed.

Responsibilities

• Provide strategic direction and operational guidance to primary care facilities within the region.
• Develop and implement standardized operational processes and workflows to optimize efficiency and productivity.
• Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
• Recruit, train, and mentor managers to ensure a high-performing and engaged workforce.
• Execute required people management responsibilities, including hiring, firing, performance evaluation, rewards, and other decisions.
• Collaborate with finance and administration teams to develop and manage operational budgets, forecasts, and financial performance targets.
• Monitor revenue cycle processes, including billing, coding, and collections, to optimize revenue generation and financial sustainability.
• Identify cost‑saving opportunities and operational efficiencies to maximize resource utilization and minimize expenses.
• Build and maintain positive relationships with internal stakeholders, including healthcare providers, administrators, and support staff.
• Manage the OKR/Goal setting for those in the Management Incentive Plan in a manner that encourages both individual and team results.
• Other duties assigned.
  

Other Information

Technical Expertise

• Strong leadership and team management skills.
• Excellent strategic planning and operational execution abilities
• Excellent organizational and multitasking abilities
• Proficient in financial management and budget oversight
• Effective communication and interpersonal skills.
• Ability to analyze and interpret performance data and metrics.
• Knowledge of revenue cycle processes and cost‑saving strategies.
• Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.)
  

Education And Experience

• Education: Bachelor's degree required. In lieu of a Bachelor's degree, minimum eight years of experience in healthcare leadership is required. Master's degree preferred.
• Licensure: N/A
• Certification: Certificate in Executive Healthcare Leadership required within 2 years of role.
  

Certification in a specialty area such as Six Sigma, Change Mgmt., etc. required within 2 years of role.

• Years of relevant experience: Minimum 8 years of experience in managing multiple healthcare facilities, sites, or programs required.
• Years of supervisory experience: Minimum of 4+ years of progressive leadership experience in healthcare operations and people management, (preferably within an ambulatory practice management setting), required.
  

Full Time
FTE: 1.000000
Status: Onsite