Regional Operations Manager

Cook & Boardman, LLC; Winston-Salem, Northern (NC, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Cook & Boardman, LLC is seeking a Regional Operations Manager to lead regional initiatives across multiple branches, ensuring adherence to procedures, driving efficiency, and optimizing margins. The role may temporarily assume Branch Manager duties if needed and requires extensive travel across the region.

The candidate will supervise staff, develop training plans with Corporate Training, and monitor inventory, safety, and equipment readiness to improve overall operations performance.

Qualifications

• Minimum High School Diploma.
• 2–4 years of operations-related experience with direct supervision.
• 5–10 years in the commercial door and hardware industry.
• Experience using Comsense required.

Responsibilities

• Oversee assigned strategic initiatives and regional operations improvements.
• Coordinate with Corporate Training to implement ERP best practices and training plans.
• Ensure safety inspections and high safety standards across locations.
• Monitor shipping/receiving, inventory, and equipment maintenance; drive margin enhancement.

Skills

Operations management

Staff supervision

Communication

Problem solving

Education

High School Diploma

Tools

Comsense

Microsoft Office

Job description

The Regional Operations Manager is responsible for specific assigned projects and/or initiatives related to Strategic Initiatives and Operational Efficiencies assigned by the RVP or upper management. At times, the ROM may be required to perform the duties of a Branch Manager in the event of a vacancy. The ROM is responsible to ensure all locations within their scope of responsibility are complying with established operational procedures, and are tasked with driving continued operational improvement. The area of responsibility includes but is not limited to Shipping/Receiving, Fleet, Safety, Inventory, Operations Training, Open/Close/Relocate facilities, and Margin Enhancement. The Regional Operations Manager may supervise a select staff and may be responsible for recruiting, facilitating new hires, reviewing employees and is responsible for progressive discipline of all staff that reports to them.

Essential Functions

• Responsible for assigned strategic initiatives in the region such as but not limited to implementation and management of Regional Purchasing, Implementation and management of Pre-Install/Field Install Division within Region, Pre-hung initiative, gross margin enhancement and assisting to improve branch operational performance
• Works alongside Corporate Training Department to develop ERP system (Comsense) best practices across the organization and to develop training plans for the branch and region
• Responsible for ongoing facilitation of above programs including visiting branches within the region to educate, train and improve overall efficiencies and productivity in these areas
• Monitors material flow through assigned warehouses, including receiving, shipping and storage, assuring accuracy and efficiency at all points
• Assists in evaluation and purchasing any new equipment or vehicles needed
• Functions as safety coordinator for this region, and interacts with inspectors, insurance company safety representatives and others.
• Responsible for ensuring all locations conduct required Safety Inspections
• Maintains high safety standards, assuring that equipment and facility is in good working order and that individual operators (trucks, forklifts, welding equipment, saws or other shop tools) are properly trained
• Controls any obsolete or overstock material, summarizing same and preparing inventory reserve analysis on a monthly basis; disposes of obsolete inventory when appropriate. Works with the branches to reduce slow moving inventory and increase turns.
• Conducts Physical Inventory as needed to assist branches and assists in any book to physical inventory difference research that may be necessary following physical inventories
• Ability to influence others that do not directly report to you
• This position requires extensive travel across our entire region and may involve extended stays at any of our branches
• Other duties as assigned by the RVP or upper management

Minimum Qualifications

• High School Diploma Required
• 2-4 years of operations related experience with direct supervision of staff required
• 5-10 years of experience in the commercial door and hardware industry required
• Experience using Comsense required

Knowledge, Skills and Abilities

• Experience using Microsoft Office products required
• Excellent verbal and written communication and leadership skills
• Excellent organization and time management skills
• Critical thinking, problem solving, self-starter

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is required to stand, kneel, crouch, stoop, use hands to handle or feel objects, and reach with hands and arms for more than two-thirds of the working day. Walking and talking or hearing are required for approximately one-third of the working day. This role requires frequent lifting of items weighing 25-50 pounds and occasional lifting of items exceeding 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position regularly operates in construction sites, warehouses, and shop environments. Conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees are subject to frequent heavy lifting and may be required to travel to project sites. Employees may be exposed to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.