Regional Operations Manager

Chimes DC Brand; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Chimes DC Brand in Washington, DC seeks a Contract & Facilities Manager to oversee contract development, procurement, and site management staff. The role emphasizes leadership, safety, compliance, and operations across multiple sites.

The position requires strong interpersonal skills, the ability to manage contracts with government entities, and coordination with the Director of Operations to ensure service excellence. This on-site role values reliability and commitment to quality.

Qualifications

• Experience managing a workforce on contracts of similar scope, preferably with government contracts.
• Ability to hire, train, supervise, and evaluate site staff.
• Strong interpersonal and customer service skills, including communication with government staff.

Responsibilities

• Hire, evaluate, and supervise project managers and site staff.
• Evaluate service contracts and prepare pricing for proposals.
• Develop and implement contract documentation and quality control plans.
• Ensure safety compliance and adherence to policies at all sites.
• Coordinate with contracting officers and building occupants.

Skills

Leadership

People management

Time management

Contract management

Communication

Problem solving

Education

High School diploma or equivalent

College degree preferred

Tools

MAXIMO

SAMS

TAMS

JAMS

Otuvy (fka. Cleantelligent)

Job description

Job Summary:

Responsible for carrying out the objectives, development, evaluation of contract proposals, purchasing, contract implementation, and quality control. Assists in development and evaluation of long-term contracts and acquisition and implementation of service contracts. Responsible for the selection, training, supervision, and evaluation of contract site management staff. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions:

Leadership & Time Management

• Interviews, hires, evaluates, and supervises all Project Managers. Assists with hiring process of other site management personnel.
• Act as custodial Project Manager in that person’s absence.
• Use technology for the completion of specified job duties.
• Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development.
• Work cooperatively with others including all staff, supervisors, administrators, co-workers, Chimes District of Columbia employees, community professionals, customers, vendors and the public.
• Be available within one hour during normal working hours and within two hours after hours to respond to contracting officer.
• Serve as liaison with building occupants and building services
• Assist in the planning and implementation of staff development programs.

Facility Cleaning and Maintenance Standards

• Complies with all Agency policies and procedures and follows contract specifications.
• Responsible for the maintenance of inventory documentation.
• Responsible for the maintenance of equipment maintenance schedule.
• Stay current in knowledge of all aspects of mechanical and custodial methods, new technologies, new materials and equipment

Safety & Compliance

• Ensures safety training and implementation of safety procedures and policies are being followed at each assigned site.
• Responsible for the preparation of Quality Control Plan and ensuring implementation.
• Comply with customer’s rules for the sites, security guidelines and all Chimes District of Columbia policies and procedures.

Operational & Contract Management

• Assists the Project Manager with creating and reviewing job tasks schedules per contract specifications.
• Evaluate proposed service contracts and make recommendations.
• Prepare all required documentation for contract development.
• Prepare pricing for new contract proposals and contract renewals.
• Prepare lists for all required supplies and equipment for contract proposals.
• Ensure all contractual requirements and meetings are met and attended.
• Present ideas and recommendations to Director of Operations based on contract needs.
• Analyze, review, and suggest solutions to operational challenges.
• Assume other duties, responsibilities, and special projects as needed

Communication Skills

• Establishes and maintains positive relationships with government facility staff.
• Responsible for communicating quality issues to Chimes District of Columbia staff and customers and ensuring resolution of said quality issues.
• Work cooperatively with the Human Resource Office Staff to sustain employment for individuals with disabilities
• Receive and act on reports and requests from contracting office personnel.

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces
• Ability to work in a loud environment

Job Competencies Needed for Success on the Job:

Leadership & Time Management

• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to be flexible and dedicated to quality and customer service

Facility Cleaning and Maintenance Standards

• Ability to maintain confidentiality
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to comply with all building, security, and company policies and procedures

Safety & Compliance

• Ability to work in a constant state of alertness and with safety always in mind
• Ability to react immediately to emergency situations
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment properly

Operational & Contract Management

• Ability to work independently and collaboratively with others
• Ability to plan, implement, organize, and prioritize
• Ability to manage multiple tasks effectively
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to analyze data and recommend corrective action
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required

Communication Skills

• Ability to communicate effectively with employees and government staff
• Ability to read, write, and speak (communicate and relate information) English
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to attend and participate in training and work-related meetings
• Ability to provide guidance, direction, and technical support

Other requirements:

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
• US Citizenship required

Essential Personnel:

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at the work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• High School diploma or equivalent PLUS 10 years’ experience
• College degree preferred
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS, Otuvy (fka. Cleantelligent)
• Knowledge of regulatory standards and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
• Knowledge of government contracting

Experience:

• Five (5) years’ experience in managing a workforce providing services on contracts of similar scope and size, preferably with the federal government
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
• Experience evaluating, implementing, and working with government contracts preferred

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