Regional Operations Manager

South Dakota State Government; Pierre (SD); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

15 vacation days + 120 hours

Paid holidays

Retirement plan

Job summary

South Dakota Department of Human Services seeks a Regional Operations Manager within the Division of Long Term Services and Supports. You will supervise Case Management Specialists across Huron, Mobridge, Pierre, and Redfield, training staff, monitoring performance, and ensuring program compliance.

Responsibilities include developing public relations, coordinating referrals, and providing backup support while team members are unavailable. Travel across multiple counties may be required.

Qualifications

• Bachelor's degree in social science, behavior science or related field or public health.
• Knowledge of social work theories, ethics, confidentiality.
• Ability to interview and assess client needs and services.

Responsibilities

• Supervise and support a team of Case Management Specialists.
• Provide program quality assurance and ensure compliance across activities.
• Develop public relations and coordinate referrals and inquiries.

Skills

Social work concepts

Interviewing techniques

Data Systems usage

Communication skills

Education

Bachelor's degree in social science or related field

Tools

Case management software

Job description

Job ID: 37866 Agency: Department of Human Services - Division of Long Term Services and Support Location: Huron, Mobridge, Pierre, or Redfield, SD Salary: $30.31 Hourly, depending on qualifications Pay Grade: J Closing Date: 10/15/26

This is a Full-Time 40 Hours Weekly position with the Department of Human Services - Division of Long Term Services and Support. For more information on the Department of Human Services, please visit https://dhs.sd.gov/en/ltss.

About DHS

The South Dakota Department of Human Services encompasses a broad field dedicated to offering services that support older adults and individuals with disabilities. Our programs promote independence and inclusion through person-centered services. DHS comes together with the common goal of bettering the lives of South Dakotans.

DHS strives to create an environment where people are inspired and challenged to create excellence, grow their skills, discover advancement opportunities, and are rewarded for their contributions. Join our team as we focus on helping our fellow human beings overcome adversity and reach their full potential.

Our Benefits Include

• 15 days/120 Hours of Vacation Leave
• 14 days/112 Hours of Sick Leave
• 11 Paid Holidays
• Employee health insurance includes plan with a $0 premium for employee-only coverage
• Flexible Benefits - Dental, Vision, Life Insurance, Critical Illness and more
• Paid Parental & Family Medical Leave
• 6% Fully Matched Retirement Plan
• Reduced Tuition for In-State Colleges/Universities
• Employee Wellness Program
• Continued Education/Training Opportunities

Job Summary

This position is responsible for assessing and determining eligibility for a wide range of services that would benefit individuals at risk of having to leave their own homes and providing information and referral services to the public and family members about aging and community resources.

This is a Full-Time position with the Department of Human Services Division of Long Term Services and Supports. The Division of Long Term Services and Supports provides opportunities to enable older South Dakotans and adults who are disabled to live independent, meaningful, and dignified lives while maintaining close family and community ties by promoting long term services and supports to prevent or delay premature or inappropriate institutionalization.

The Long Term Services and Supports Regional Operations Manager will supervise and support a team of Case Management Specialists with offices in Huron, Mobridge, Pierre, and Redfield.

Major responsibilities include training, development, and performance management of staff; provide program quality assurance and improvement to maintain and enhance operational effectiveness and compliance; implement policies and procedures for multiple activities/programs. Develop and maintain public relations with communities to foster working partnerships, resolve complaints, respond to inquiries from the public, educate the public about program services available; assign referrals to Case Management Specialists, and provide back up when team members or other Regional Operations Managers are out of the office.

Travel may be required in a multi-county area.

The Ideal Candidate Will Have

Any combination of training and/or experience that enables the incumbent to possess the required knowledge, skills, and abilities to perform the required job duties. The applicant may also have a bachelor's degree in social science, behavior science or other human service-related field, business administration, public administration, or public health to be considered as an entry level applicant.

Knowledge of

• basic theories, principles, and methods of social work and methods of assessment, intervention, and treatment;
• concepts related to clients' rights, confidentiality, and professional ethics;
• principles and techniques of conducting interviews and acquiring information from clients who are in need of services;
• cultural, economic, physical, social, and psychological factors that influence family dynamics and interpersonal relationships.

Skill to

• work with computerized data systems;
• maintain case records and documentation;
• prepare reports and compose correspondence;
• gather and analyze data, reason logically and accurately, and draw valid conclusions;
• interpret and apply laws, regulations, and policies.

Ability to

• communicate information clearly and concisely with a variety of individuals, professionals, and the public;
• establish and maintain effective working relationships with clients, their families, and other social service personnel, public officials, and private citizens;
• recognize individual strengths and weaknesses;
• build, lead and motivate teams that are committed to a common goal;
• establish, build and maintain cooperative and productive relationships internally and externally;
• demonstrate compassion, respect, courtesy, and tact when interacting with others;
• communicate information clearly and concisely, verbally and in writing;
• utilize computerized data systems;
• effectively plan and organize work activities, adjust to multiple demands, and prioritize tasks to complete assignments and meet schedules and deadlines;
• adjust and adapt to changing policies and procedures;
• establish workloads, deadlines, and performance objectives; and follow-up to ensure proper completion of outcomes and expectations

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

'An Equal Opportunity Employer'

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