Regional Operations Manager

Lennox; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability

Job summary

Lennox International is seeking an Area Manager to lead, coach, and develop Branch Managers across the region, ensuring policy compliance and high customer service levels. You will analyze monthly branch performance, oversee safety, training, recruitment, and profitability while solving problems with integrity.

The role requires at least five years of supervisory experience, strong MS Office skills, and the ability to travel up to 85%.

Qualifications

• Minimum five years supervisory experience.
• Computer skills and proficiency in MS Office software.
• Ability to develop and train work force, build relationships.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to communicate in a clear, concise, understandable manner, and listen attentively.
• Travel Requirement of 85%.

Responsibilities

• Supports, coaches, and mentors Branch Managers to ensure overall success.
• Area Evaluations: Meets with each Branch Manager monthly; visits branches monthly to ensure policy adherence and proper operations.
• Safety: Reviews area safety records monthly to ensure best safety practices are followed.
• Financial: Reviews each branch’s financial performance monthly and defines actions to meet budget goals.
• Recruitment: Conducts monthly staffing reviews to ensure recruitment, HR practices, and onboarding support.
• Customer: Maintains customer alignment structure within the region for effective engagement.
• Training: Defines and develops training goals; trains Branch Managers and monitors leadership development.
• Communication: Communicates business strategies and goals to meet objectives.
• Drives profitability and success throughout the Area.

Skills

Supervisory experience

Communication

Training ability

Relationship building

Time management

Travel readiness

Education

Associate’s (A.A.) or equivalent from two year college or technical school or related experience

Tools

MS Office

Job description

What Drives Success

Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.

What Drives Success

Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. Area Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. Area Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.

Duties Include, But Are Not Limited To

• Supports, coaches, and mentors Branch Managers to ensure overall success
• Area Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews area operations to ensure the proper implementation of policies, procedures, and processes consistent with business model
• Safety: Reviews area safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
• Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve area budget and profitability goals.
• Recruitment: Conducts monthly review of area staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
• Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
• Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet business objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
• Communication: Effectively communicates business strategies and goals to meet objectives
• Drives profitability and success throughout the Area

What We Are Looking For

• Minimum five years supervisory experience
• Computer skills and proficiency in MS Office software
• Ability to develop and train work force, build relationships
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate in a clear, concise, understandable manner, and listen attentively
• Associate’s (A.A.) or equivalent from two year college or technical school or related experience
• Successful track record in the areas of profitability, cost control, and business growth
• HVAC industry preferred; Service, Construction management a plus
• Computer skills and proficiency in MS Office software
• NATE certification, CMS certification a plus
• Travel Requirement of 85%

What We Offer

Compensation:

This is a salaried exempt role. The salary range for this role and market is between $90,000 - $110,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Who We Are

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

National Account Services (NAS) , wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.