Regional Operations Director - North Carolina

VCA Animal Hospitals; North Carolina; On-site; USD 125,000 - 156,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Regional Operations Director for North Carolina to oversee hospital operations, ensure sound medical environments, and drive regional growth. The role supports Hospital Managers and Medical Directors, collaborating with Regional Medical Director and Regional Technician Director on complex needs.

Based in the North Carolina area, you will manage 25+ direct reports, lead acquisitions integration, and work to expand services while maintaining exceptional client and

Qualifications

• Prior leadership for a multi-site operational business.
• Veterinary site management experience preferred.
• Well-developed interpersonal and communication skills.
• Proven experience building high performing teams.
• Ability to multi-task and handle stress in changing priorities.
• Experienced record of generating revenue growth.

Responsibilities

• Accountability & responsibility for hospital profit & loss statements.
• Oversight of veterinary hospitals including doctors, technicians, and other paraprofessional staff.
• Management of 25+ direct reports including Hospital Managers and Medical Directors.
• Lead the transition and integration of acquired veterinary practices into the region.
• Support the expansion and renovation of veterinary hospitals to drive expansion of services.
• Cultivate relationships within the veterinary community.
• In conjunction with Talent Acquisition, support the recruitment of medical professionals to increase patient and client services.

Skills

Strong leadership

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Revenue growth

Education

Bachelor’s degree

MBA or CVPM preferred

Job description

Regional Operations Director (ROD) – North Carolina

About VCA:

Founded in 1986, VCA is the largest provider of animal healthcare in North America, with over 1,000 animal hospitals in 45 States, 5 Canadian Provinces, Japan and Brazil with about 30,000 associates. VCA is a proud member of the Mars Inc. family of companies. Mars Inc. is a privately held global company, and Petcare is its largest business (they also make chocolate!)

Reports to

Group Vice-President, South Atlantic

Direct Reports:

25+: Hospital Managers and Medical Directors

Location

The ideal candidate will be based in the North Carolina area

Job Summary

The South Atlantic Regional Operations Director (ROD) will be responsible for overseeing the business aspects of hospital operations and upholding a sound medical environment in a region of veterinary hospitals that includes general practice hospitals within the South Atlantic group. You will be working daily in a company that genuinely values local input and decision-making. The ROD supports the Hospital Managers and Medical Directors to meet goals and foster an excellent service culture and working environment. The ROD will perform a wide range of activities related to hospital operations and works closely in collaboration with a Regional Medical Director (RMD) & a Regional Technician Director (RTD) to support the complex needs of our specialty hospitals.

Responsibilities

• Accountability & responsibility for the hospital profit & loss statements
• Oversight of veterinary hospitals including doctors, technicians, and other paraprofessional staff
• Management of 25+ direct reports including both Hospital Managers and Medical Directors
• Lead the transition and integration of acquired veterinary practices into the region
• Support the expansion and renovation of veterinary hospitals to drive expansion of services
• Cultivate relationships within the veterinary community
• In conjunction with Talent Acquisition, support the recruitment of medical professionals to increase patient and client services

Leadership Skills

• Strong leadership skills to develop a solid team
• Managerial presence to influence and gain alignment on decisions
• Must possess a high level of integrity with understanding of the need for confidentiality
• Excellent analytical and organization skills, with strong critical thinking and problem solving abilities
• Ability to develop and implement creative solutions to operational challenges based on the fluctuating needs of the region and organization
• Ability to balance short‑term needs and priorities while building for the future

Qualifications

• Prior leadership for a multi‑site operational business
• Veterinary site management experience preferred
• Well‑developed interpersonal and communication skills
• Proven experience building high performing teams
• Ability to multi‑task and deal with high levels of stress in an environment of changing priorities
• Experienced record of generating revenue growth

Preferred Experience and Education

• Bachelor’s degree preferred, advanced degrees or credentials (MBA, CVPM, etc.) strongly preferred
• 3+ years of progressive leadership
• Success engaging with veterinary professionals

Special Working Conditions

• Ability to work at a computer for long periods of time
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job
• Flexibility in schedule and hours of availability
• Environment where pets are present
• Travel, daily throughout the region with overnight/out of area travel required several times per year for meetings and/or training

Additional Info

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full‑time position is $125,000 - $156,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com