Regional OnSite Specialist - Ann Arbor, MI

Stryker; Ann Arbor (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

Stryker is seeking an OnSite Specialist to support daily operations in an assigned area, focusing on uninterrupted account coverage and on-the-job training for OnSite Specialists. Responsibilities include managing surgical equipment, educating staff on products, and coordinating with OnSite leaders for staffing and training.

The role requires handling various Stryker Endoscopy devices, maintaining data records, and ensuring HIPAA compliance. A high school diploma is required.

Qualifications

• Highschool diploma required.
• HSPA Certification may be required.
• Experience with surgical equipment and clinical support preferred.

Responsibilities

• Provide clinical surgical support by managing equipment for account scopes.
• Lead on-the-job training and onboarding for OnSite Specialists.
• Coordinate daily operations with OnSite leaders for staffing and training.
• Fill staffing gaps as needed.
• Inform physicians/OR staff about minimally invasive Stryker products.
• Troubleshoot and maintain Stryker Endoscopy equipment.
• Record and report data metrics for job functions daily.
• Communicate updates on account information to maintain high service levels.

Skills

Clinical training

Surgical support

Equipment troubleshooting

OnSite coordination

Education

Highschool diploma

Tools

Stryker Endoscopy equipment

Job description

Position Summary:

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

Essential duties & responsibilities:

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.
• Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
• Remain available to fill anticipated or unplanned staffing gaps.
• Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.
• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Must be able to accurately record and report data metrics related to all specific job functions daily.
• Responsible for communicating updates on account information to ensure continuous high levels of service.
• Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Adhere to all Stryker and medical facility policies, standards, and procedures.
• Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
• Identify continuing education opportunities, schedule/host in-services, if applicable.
• Attends customer huddles & meetings as invited.
• Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
• Supports projects and continuous improvement initiatives within OnSite.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.
• Obtain and maintain a HSPA Certification, as required.
• Carries out additional responsibilities as assigned by direct manager.
• Demonstrates professional work ethic and attitude at all times.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Education & special trainings:

Highschool diploma required.

USN: $24.54 - $33.68 USD Hourly