REGIONAL OFFICE RECEPTIONIST Job Details | State of Illinois

Illinois Department of Children & Family Services; Galesburg (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Pension Program

Health, Life, Dental and Vision Health

Paid Personal Business Days

12 Paid Sick Days annually

12 Holidays annually

Job summary

The Illinois Department of Children and Family Services is seeking a Regional Office Receptionist to manage calls, greet visitors, and direct inquiries at the Knox County regional office in Galesburg. This in-office role supports frontline public service for Illinois families.

Ideal candidates will have 2 years of office experience, strong keyboarding skills (45 wpm), and a commitment to professional, courteous service within a union environment.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires 2 years of office experience.
• Requires ability to keyboard accurately at 45 wpm.

Responsibilities

• Serves as Regional Office Receptionist.
• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile.
• Greets visitors and directs walk-ins to appropriate offices and resources.
• Orders and distributes forms from Central Stores.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Keyboarding

Tools

Keyboarding

Job description

REGIONAL OFFICE RECEPTIONIST

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials .

Date: Oct 29, 2026

• Location: Galesburg, IL, US, 61401
• Job Requisition ID: 59946
• Opening Date: 10/29/2026
• Closing Date: 11/16/2026
• Agency: Department of Children and Family Services
• Class Title: OFFICE ASSOCIATE - 30015
• Skill Option: Keyboarding
• Bilingual Option: None
• Salary: Anticipated Starting Salary $4144 monthly; Full Salary Range $4144-$5429 monthly
• Job Type: Salaried
• Category: Full Time
• Number of Vacancies: 1
• Bargaining Unit Code: RC014 Clerical Employees, AFSCME
• Work Hours: Monday-Friday 8:30am-5:00pm
• Anticipated Hybrid Work Schedule Availability: Not available, fully in office
• Headquarter Location: 467 E Main St, Galesburg, Illinois, 61401
• Work County: Knox
• Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Office Associate. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership and communication capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Function

• Serves as Regional Office Receptionist
• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile
• Greets visitors and directs walk-ins to appropriate offices and resources
• Orders and distributes forms from Central Stores
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires ability to pass a background check
• The conditions of employment listed here are incorporated and related to any duties as listed in the job description

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).