Regional Office Administrator

McCoy's Building Supply; United States; Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

McCoy's Building Supply is seeking a Regional Office Administrator in Texas to provide clerical support and manage a multi-line phone system. The position focuses on processing paperwork, coordinating with vendors and stores, and maintaining organized records.

The role requires excellent customer service, strong communication, data entry, and proficiency with Microsoft Office. A driver’s license is required and overtime may be needed for training and business needs.

Formación

• Excellent customer service skills and strong verbal communication.
• Ability to perform data entry and manage documents accurately.
• Proficiency with Microsoft Office and office equipment.
• Must have a valid driver's license and auto liability insurance.
• Ability to multitask and prioritize in a fast-paced environment.

Responsabilidades

• Files and follows up on claims with vendors and the railroad.
• Handle customer paperwork and requests.
• Maintain accurate records across stores and vendors.
• Schedule appointments for third party carriers on freight.
• Direct office activities to ensure efficiency and policy compliance.
• Answer phone calls and organize work areas.

Conocimientos

Customer service

Verbal communication

Data entry

Microsoft Office

Organizational skills

Driver's license

Educación

High school diploma or equivalent

Herramientas

IBM Content Manager

MAC21

Microsoft Office Suite

Descripción del empleo

Job Description: Time Type: Full time. Role Details: Time Type: Full time. Starting Pay: $18 / HR. Job Location: 3518 SH-337 Loop, New Braunfels TX.

Job Summary

The Regional Office Administrator will assist with office activities and provide clerical support to management. In addition, this position will operate a multi-line phone system to answer incoming calls.

Supervisory Responsibilities

None.

Duties / Responsibilities

• Files and follows up on claims with vendors and the railroad.
• Handles customer paperwork and requests.
• Works with headquarters, retail stores, and vendors to maintain accurate records.
• Assists with scheduling appointments for third party carriers on inbound and outbound freight.
• Directs office activities and functions to maintain efficiency and compliance with company policies.
• Answers incoming telephone calls and organize/maintains work areas.
• Orders, receives, tracks, and distributes office supplies.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Keeps organized and detailed records of services.
• Receives and tracks inventory properly to ensure materials are available when needed.
• Coordinates with customers, homeowners, and contractors.
• Creates routes and dispatches techs to locations.
• Keeps open lines of communication between 20+ stores and communicates effectively with vendors.
• Effectively coordinates multiple tasks in a fast-paced environment.
• Responds to emails and vendor communication in a timely manner.
• Travel and overnight stay for training requirements, a possibility.
• Creates and prints fax cover sheets, memos, reports, and all other documents as necessary.
• Performs clerical duties when needed, such as filing, photocopying, editing, and other necessary departmental paperwork.
• Attends team meetings and company training sessions as required.
• Performs other related duties as assigned.

Required Skills / Abilities

• Excellent customer service skills.
• Good verbal communication skills.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Data entry.
• Creative problem solving and strong organizational skills.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about the company's products and services, as well as customer-related policies.
• Must have a current driver's license and auto liability insurance.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to utilize IBM Content Manager, MAC21, and other third party software applications.
• Proficient with Microsoft Office Suite or related software.
• Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Education / Experience

High school diploma or equivalent is preferred. Successful completion of on-the-job training.

Physical Requirements

• Prolonged periods of sitting and working on the computer or related equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 50 pounds.
• Must be able to climb ladders to reach product both high and low.

Equal Opportunity Employer

McCoy's is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at [phone]. EOE, AAP, D, F, VA McCoy's has career opportunities ranging from headquarters team positions to cashiers, yard crew, delivery drivers, retail management, and more. Our company spans across three states (Texas, Oklahoma, and New Mexico) with 85 stores, two millwork facilities, and several reload and distribution centers. Our headquarters is located in beautiful San Marcos, Texas between Austin and San Antonio. At McCoy's, it's not just a job, it's a family!