Regional Network Manager

Elevance Health (Anthem); Rocky Hill (CT); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Elevance Health is seeking a Regional Network Manager to drive process improvements, coordinate teams, and lead training on new workflows. This role emphasizes cross-site collaboration, performance monitoring, and implementing efficiency measures across operations.

Responsibilities include representing the department in improvement initiatives, leading procedure revisions, and guiding associates on reporting and metrics.

Qualifications

• Requires a BA/BS in a related field with 5+ years of experience or equivalent.
• Strong analytical and problem-solving abilities with process improvement focus.
• Excellent written and verbal communication and project leadership skills.

Responsibilities

• Represents the department on process improvement teams and projects.
• Leads annual review and revision of procedures.
• Leads training when new processes or procedures are implemented.
• Communicates process information and facilitates workload reporting workgroups.
• Analyzes monthly workload reports; identifies issues and implements corrective plans.
• Uses reports to support management on process changes and system improvements.

Skills

Process improvement

Project management

Analytical thinking

Communication

Education

BA/BS in related field

Master's degree preferred

Job description

Job Description

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Regional Network Manager is responsible for generating process improvements that bring about measurable improvement in quality and/or efficiency. Contributes to achieve department's objectives by serving as key contact for researching and implementing solutions and tools for new systems and other key operational improvements, provide guidance to leads, operations experts, associates, and/or managers on process improvement issues.

How you'll make a difference:

• Represents the department on process improvement teams, special projects and implementation of new technology.


• Lead role in coordinating annual review/revision of procedures.


• Leads the training of associates when new processes or procedures are implemented.


• Communicates process information and facilitates workgroups to ensure accurate and consistent workload reporting.


• Review /analyze monthly workload reports to ensure goals are on-target (timeliness, backlog) across all operational sites. Identify areas of concern & implement corrective plans if necessary.


• Uses reports and production statistics to represent unit(s) in departmental process improvement and system changes and provides specialized input on reports to management.


• Travels to worksite and other locations as necessary.

Minimum Requirements: Requires a BA/BS in a related field and minimum of 5 years related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, qualifications and experiences:

• Master's level education preferred


• License in Behavioral Health related field strongly desired.


• Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements strongly preferred.


• Excellent oral, written and interpersonal communication skills, strong analytical, organizational, planning, problem solving and project/decision facilitation skills strongly preferred.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: BSP > Process Improvement

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age