Regional Manager, Retail Execution
The Retail Operations Manager leads a regional retail organization, overseeing multiple territories or districts to deliver consistent execution, strong performance outcomes, and operational efficiency. This role is responsible for managing managers and/or large teams, optimizing retail coverage models, and ensuring client KPIs are met across a broader geography. In addition to execution oversight, this role owns talent development, financial performance (budget/P&L), and client relationship management, while driving implementation of company strategy and identifying growth opportunities within assigned accounts.
Responsibilities
Operational leadership:
Oversees retail execution across a region, ensuring consistent delivery of client KPIs
Optimizes routing, coverage models, and execution efficiency
People and organizational development:
Leads multi-layered teams; drives performance management, individual development plans, and succession planningBuilds talent pipelines and integrates external hires into the organization
Business and financial management:
Manages budgets, operating income, and expense controls for assigned regionIdentifies and drives opportunities for organic growth and new business
Client partnership management:
Serves as primary contact for retail clients within region and ensures alignment to goals and expectations
Strategic execution and change leadership:
Implements national programs and strategic initiatives within regionLeads change efforts to drive consistency and improved performance outcomes
Qualifications
Education Requirements: [Confirm education requirement]
Experience Requirements: 6-8 years experience in relevant field
Travel requirement: Up to 30% travel expected
Supervisor Responsibility Direct Reports:
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports:
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
- Deep understanding of retail execution models across multiple territories, including coverage models, routing efficiency, and labor allocation
- Knowledge of how to scale consistent execution across regions
- Strong knowledge of performance management processes including calibration, individual development plans, and succession planning
- Understanding of how to assess leadership capability and build multi-layered teams
- Knowledge of budgeting, expense management, and operating income drivers
- Understanding of P&L levers and how operational decisions impact financial outcomes
- Familiarity with managing ongoing client relationships, expectations, and KPIs
- Understanding of how retail execution ties to broader client business objectives
- Knowledge of retail KPIs, reporting tools, and performance dashboards
- Understanding of how to translate data into actions at a regional and team level
- Ability to lead through others and coach leaders on performance, accountability, and team management
- Ability to build high-performing teams across multiple layers
- Ability to ensure consistent execution standards across multiple territories
- Ability to identify systemic gaps and drive process improvements
- Ability to balance standardization with flexibility across varied retail environments
- Ability to translate company strategy into regional execution plans
- Ability to align team priorities with client and business objectives
- Ability to identify trends and adjust execution approaches proactively
- Ability to manage budgets, forecasts, and expense controls
- Ability to make trade‑off decisions to optimize cost versus performance
- Ability to connect operational execution to financial outcomes
- Ability to build and maintain relationships with client stakeholders
- Ability to manage expectations and communicate performance updates
- Ability to identify opportunities to expand business within existing accounts
- Ability to analyze reporting to identify trends, risks, and opportunities
- Ability to drive action plans based on insights
- Ability to use data to coach teams and course‑correct performance
- Ability to lead change initiatives across regions or teams
- Ability to communicate effectively across field teams, leaders, and clients
- Ability to drive adoption of new programs, tools, or processes
- Systems thinking and root cause analysis
- Ability to balance strategic priorities with day‑to‑day execution
- Ability to make sound decisions with incomplete information
- Ability to influence peers, clients, and cross‑functional partners
- Accountability for regional results and team performance
- Talent development and succession planning mindset
Environmental & Physical Requirements
Job Will Remain Open Until Filled