Regional Manager - Parks and Recreation

Collier County Realty Corp; Naples (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Collier County in Naples, FL is seeking a Recreation Supervisor to lead staff, manage diverse programs, and oversee budgets and facilities across county community centers. The role emphasizes data-driven program evaluation and customer service excellence to meet community needs.

Applicants should have a Bachelor’s degree and at least five years of related experience; a driver’s license is typically required for county work sites.

Qualifications

• Requires a Bachelor's degree and five years of related experience.
• Experience supervising recreation staff and evaluating performance.
• Ability to plan, implement, and assess diverse community recreation programs.

Responsibilities

• Supervises recreation staff in planning and implementing programs at community centers.
• Directs and evaluates staff, handles employee concerns, and conducts performance appraisals.
• Manages programs, events, and projects with data-driven evaluation and reporting.
• Monitors park facilities, safety, and maintenance; coordinates with Facilities and Risk teams.
• Develops customer-centered improvements; analyzes data and recommends practices.
• Allocates funding, monitors expenditures, and oversees revenue and programming fees.

Skills

Staff supervision

Program management

Budgeting

Customer service

Communication

Education

Bachelor's degree

Job description

Job Summary

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

Essential Functions

• Supervises recreation staff in planning and implementing recreation programming at assigned County community centers and recreation.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages recreation programs, services, events, and special projects: monitors the development, implementation, and evaluation of new and ongoing programming to ensure a well-balanced slate of programs based upon community needs analyses; offers programs which may include historical/cultural exhibits, art shows, concerts, lectures, interpretive/environmental, educational and community-based events; ensures that records are maintained on activities, services and personnel in order to monitor and adjust recreation programs; oversees program/service evaluation process: including the accurate collection of data through surveys, questionnaires, interviews; useful analysis of data; develops and implements recommendations; and communicates findings in reports, memoranda, and other documents.
• Monitors park facilities to ensure that they are well-kept; completes regular facility inspections; reviews staff inspections; works with the Facilities Management Division and Park Maintenance staff to ensure that work orders are submitted timely; regularly reviews work orders and reports delays; monitors park safety at assigned park facilities; works with Risk Management to identify and mitigate safety concerns; develops and implements proactive actions may include patrolling parks, developing a park presence, educating park users on rules of the park, and with special training, writing citations.
• Monitor large capital project repairs and replacements; manages smaller capital project repairs and replacements; documents project progress.
• Develops a customer-centered environment through data-based improvement plans; recommends revised practices and procedures to enhance customer service; and ensures that best management practices are followed; research, respond to and resolve difficult citizen/user complaints related to parks and recreation programs that are escalated to this classification's level; debriefs with staff to determine any future actions necessary to avoid repetition of the problem; escalates complaints to next level of management if necessary.
• Allocates funding sources; monitors and manages expenditures and revenue sources; monitors daily cash reports and recreation program fees.
• Prepares short- and long-range recreation planning documents for the Recreation section of the Division including research, data collection, data analysis, recommendations, and report production; assists Division planning on projects such as CAPRA Accreditation, recreation plans, needs assessments, master plan and other comparable initiatives; manages recreation data to assist with section planning; develops program proposals.
• Manages internal control processes to ensure compliance with all practices, procedures, policies, ordinances, statutes, and federal laws: procures items and services; collects and reports fees and charges; monitors and documents inventory; reviews and approves works schedules, payroll, leave, and other timekeeping documents; ensures that staff is well trained by providing training opportunities and monitoring completion of required training; monitors implementation of safety and security practices, procedures, and plans; ensures that reporting and documentation is completed; assists in the development and implementation of standard operating procedures, practices and procedures, and other manuals and guidelines. Interprets, implements and applies County and division policies for staff and the public; interprets all applicable laws, rules and regulations; issues written communications material in order to communicate Division policies and procedures and to ensure adherence to them.
• Prepares, organizes, implements and administers the yearly division revenue/expenditure budget requests including the operating capital budget; may recommend capital improvement projects; monitor personnel and operating budgets; approves expenses for assigned region; and prepares cost estimates for budget preparation; enters data into budget software in accordance with the approved budget directions.
• Communicates using a variety of modalities with internal and external groups and individuals: Assistant Director, Director, County officials, employees, other Divisions, other jurisdictions, stakeholders, community organizations, the public, volunteers, contractors, vendors, and others as needed to plan and execute work activities, review status of work, exchange information, or resolve problems; conducts staff meetings with Division supervisors; attends Recreation Leadership, Recreation section, and other Division meetings.
• Meets with the community to promote the Division and to assess the needs of the community for parks and recreation programs; conducts participant’s surveys, reviews the current offerings and reviews the state-of-the-are of the industry to determine community recreation needs and to evaluate the adequacy of present services.
• Participates and contributes at Recreation, Division and Department levels through a variety of efforts which may include chairing recreation committees, participation in Division committees, participation in developing and implementing initiatives, public speaking, presentations, liaison to outside organization, and Department or County committees, project teams, or work groups.

ADDITIONAL FUNCTIONS

• Attends meetings of facility specific advisory boards and the Parks and Recreation Advisory Board; makes presentations as appropriate.
• Assists with special events.
• May be assigned a leadership role during hurricanes and other disasters.
• Performs other related duties as required.

Minimum Qualifications

• Bachelor’s degree required.
• Five (5) years of related experience.
• Candidates without a degree should possess four (4) additional years of related experience.
• Fingerprinting required.

LICENSES/CERTIFICATES

• Certified Parks and Recreation Professional (CPRP) is preferred.
• Must possess and maintain a valid Florida Driver’s License with any applicable endorsement(s) to drive a County vehicle as provided in CMA 5805.

Supplemental information

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.

Collier County is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. In accordance with the Americans with Disabilities Act, reasonable accommodations are available to qualified individuals with disabilities. Veterans’ Preference is provided to eligible applicants in accordance with Florida law.

Collier County BCC offers a variety of benefits to both regular full and part-time employees.