Regional Manager, Customer Success

OutSystems; United States; Hybrid; USD 130,000 - 180,000; Full time

Job summary

OutSystems, a leading low-code platform, is seeking a Regional Manager, Customer Success LATAM based in the United States or Brazil with regional scope across LATAM. You will lead a high-performing team of CSMs, partner with Sales leadership, and drive optimization of the customer journey to maximize value and retention.

The role emphasizes executive stakeholder engagement, data-informed decision making, and accountability across a multi-country region.

Qualifications

• 10+ years in customer-facing roles within SaaS or enterprise tech
• Experience leading and scaling customer success teams across regions
• Proven ability to partner with Sales leadership and drive regional growth

Responsibilities

• Lead and develop a team of Customer Success Managers for LATAM enterprise customers
• Partner with Sales leadership to define regional strategy and revenue targets
• Set objectives, success metrics and execution plans to drive performance
• Align goals across teams with the customer journey at the center
• Identify opportunities to scale and optimize the customer experience
• Collaborate cross-functionally to mitigate customer risk and remove blockers
• Influence stakeholders and maintain strong relationships in complex situations
• Use data and analytics to inform strategic decisions and improve outcomes
• Own monthly business reviews with CS leadership, highlighting performance and risks
• Allocate accounts and resources to ensure balanced coverage and impact
• Recruit and mentor talent to foster accountability and growth
• Coach leaders and CSMs on executive engagement and lifecycle management

Skills

Leadership

Customer success

Strategic thinking

Data-driven decisions

Executive communication

Cross-functional collaboration

Coaching & mentoring

People management

Regional LATAM experience

Portuguese proficiency

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Regional Manager, Customer Success - LATAM

Overview

As the leading low-code application development platform, OutSystems empowers organizations to build and scale applications with speed and efficiency. We are seeking a Regional Manager, Customer Success LATAM to lead a high-performing team focused on maximizing customer value, adoption, and long-term success across our LATAM regions.

This role is critical in driving strategic outcomes for our enterprise customers, ensuring they realize measurable business impact from their investment in OutSystems.

You will partner closely with Sales leadership and cross-functional teams - including Solutions Architecture, Professional Services, Marketing, Product, and Channel - to deliver a seamless, high-impact customer experience.

What You’ll Do

• Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers across LATAM
• Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
• Establish clear objectives, success metrics, and execution plans to drive consistent team performance
• Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
• Identify opportunities to improve, scale, and optimize the customer experience across the region
• Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
• Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
• Leverage data and analytics to inform strategic decisions and improve business outcomes
• Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
• Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
• Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
• Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management

What We’re Looking For

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
• Proven experience leading and scaling high-performing Customer Success teams
• Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
• Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
• Experience working with large enterprise customers in a SaaS/PaaS model
• Strong business acumen with a data-driven approach to decision-making and forecasting
• Excellent communication and executive presence, both written and verbal
• Ability to influence cross-functional stakeholders and drive alignment across teams
• Experience with customer adoption, digital transformation, and change management initiatives
• Highly organized, adaptable, and resourceful in a fast-paced environment
• Intellectual curiosity and a continuous improvement mindset
• Comfortable working across geographies and cultures
• A sense of humor and a collaborative spirit

How Success Is Measured

• Net Revenue Retention (NRR) and expansion within the existing customer base
• Growth in product adoption and consumption
• Strength of executive engagement across accounts
• Improvements in customer health and risk reduction
• Development of customer advocates and referenceable success stories

Location & Language

• Based in the United States or Brazil, with flexibility to support customers across LATAM.
• Fluency in Portuguese and English required (Spanish is a strong plus)

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the 'enterprise gap' because AI by itself doesn’t solve their complex use cases and business challenges. OutSystems bridges the 'enterprise gap' by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.

Our customers are some of the world's most recognizable brands across diverse industries - such as Toyota, Heineken, Bosch, KeyBank, and UCLA - who trust OutSystems to deliver ROI and transformational impact.

Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation - we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
• Real growth opportunities. We don’t just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
• A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren’t just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.