Regional Manager - Commercial Services

frostbank; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus

Job summary

Frost is seeking a Regional Manager - Commercial Services to coordinate all commercial Teller operations, drive efficiency, and lead change with a focus on client service. You will engage with customers to resolve complex issues and expand bank services while guiding a team under strong internal controls.

You will champion Frost's core values—integrity, caring, and excellence—ensuring operations stay compliant and service levels remain high across the region.

Qualifications

• 1+ years experience in customer service.
• Excellent written and verbal communication skills.
• Proficient in Microsoft computer applications.
• Strong leadership and organizational skills.

Responsibilities

• Plan and coordinate the activities of all department areas through supervisors including the assignment of special projects.
• Review and recommend new methods and procedures to make operations more efficiency.
• Meet customers in resolving more complex work problems and when selling additional bank services.
• Ensure strict accountability is maintained for all cash in the area.
• Ensure that internal controls are in place and functioning proper.
• Ensure compliance to policies, laws, and regulations applicable to the area.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Leadership

Communication skills

Organizational skills

Customer service experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

It's about process, progress, and people.

Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? Are you always looking for a better way to do things and bringing those changes to life? If so, being a Regional Manager - Commercial Services with Frost could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Regional Manager - Commercial Services , you are our operator. In this role, you will be responsible for working under general supervision to manage and coordinate the activities of all commercial Teller operations to insure adequate workflow and efficient service to customers. You will help bring value to the organization by not only spearheading change but by reviewing and recommending new methods and procedures to make operations more efficient. Our managers have a passion for people, and have the opportunity meet customers to resolve complex problems and sell additional bank services. You welcome a challenge and will strive ensure our core values of integrity, caring and excellence are always in mind.

What you'll do :

• Plan and coordinate the activities of all department areas through supervisors including the assignment of special projects


• Review and recommend new methods and procedures to make operations more efficiency


• Meet customers in resolving more complex work problems and when selling additional bank services


• Ensure strict accountability is maintained for all cash in the area


• Ensure that internal controls are in place and functioning proper


• Ensure compliance to policies, laws, and regulations applicable to the area


• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• 1+ years experience in customer service


• Excellent written and verbal communication skills


• Proficient in Microsoft computer applications


• Strong leadership and organizational skills

Additional Preferred Skills:

• 1+ years experience in bank operations


• Bachelor's degree in related field

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance


• 401(k) matching


• Generous holiday and paid time off schedule


• Tuition reimbursement


• Extensive health and wellness programs, including our Employee Assistance Program


• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger.