Regional Manager - Central/South Florida

HES; West Palm Beach, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Optional daily pay

Job summary

HES is seeking a Regional Manager to lead operations across Central and South Florida from West Palm Beach. You will supervise Account Leadership, collaborate with business development, finance, HR, safety, and other staff to deliver facilities management services for educational institutions.

The role emphasizes retention, standards, and multilingual program delivery. Responsibilities include coordinating start-ups, maintaining compliance, and building strong client relationships while driving

Qualifications

• Experience supervising multiple client accounts and leading account teams.
• Ability to align operations with company mission and values.
• Strong communication and relationship-building with clients and internal teams.

Responsibilities

• Oversee day-to-day facilities services across current and new accounts.
• Maintain 95% retention across accounts.
• Review quarterly client reports in person with executives.
• Develop and enforce performance standards using scorecard results.
• Ensure programs remain compliant (CIMS) and multilingual where needed.
• Manage staffing levels across locations for optimum coverage.
• Coordinate start-ups and close-downs with clear liaison activity.
• Lead quality assurance initiatives and standard work processes.

Skills

Account leadership

Staff management

Client relations

Cross-functional collaboration

Strategic planning

Sales coordination

Program oversight

People development

Tools

Telligent

Payroll processes

Job description

Regional Manager - Central/South Florida(Management)

West Palm Beach, FL, United States of America

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands‑on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

The Regional Manager reports to a Vice President- Operations and directly supervises Account Leadership. Additionally, the Regional Manager works with business development, finance, human resources, safety, and other functional staff to help achieve his/her objectives.

Responsibilities

A. Operations:

1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility.

2. Champion company’s mission and values in words and deeds.

3. Achieves a 95% retention rate among existing accounts.

4. Review quarterly reports in person with clients. (twice a year)

5. Establishes job specific performance standards and advises associates of targeted annual goals. Leads and manages through Scorecard results.

6. Maintain CIMS compliant programs and accreditation at all accounts.

7. Ensures detailed routing is up to date and deployed in all languages needed.

8. Implements all company policies and procedures. Ensures information is available in all languages required to support the workforce.

9. Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.

10. Maintain acceptable APPA level scores at each location

11. Build trusting relationships with key clients and decision makers

12. Conducts site surveys/inspections (Clean Telligent) Account Directors and customers, as well as surprise spot audits to assess technical skill levels, production rates, and quality of service. Follows up to resolve problem situations.

13. Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved at individual accounts.

14. Ensures the implementation of the company’s standardized work processes.

15. Requests random payroll audits to be conducted by Human Resources or the Payroll Department.

16. Remains knowledgeable in new product/service delivery and communicates same to Operations Directors, Area Directors, and Account Directors.

17. Understands and utilizes key technology applications.

18. Coordinates and oversees all start-ups and close downs, providing the necessary liaison activities, planning, and control to ensure their successful completion.

19. Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees and various types of clients.

20. Develops effective working relationships with all clients for the delivery of contracted and new services.

21. Establishes and maintains the respect and confidence of Operations Directors, Account Directors, site personnel and customers.

B. Business Development.

1. Coordinates all special sales and related activities, working in conjunction with Account Directors to develop a plan to increase revenue by 10% annually.

2. Supports Business Development activity to help generate sales leads and new business.

3. Proactive management of contract renewals

C. Finance.

Additional Information / Benefits

Optional daily pay

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan