Regional Manager, Affordable Housing

Asset Living; Phoenix (AZ); On-site; USD 90,000 - 125,000; Full time

Job summary

Asset Living is seeking a Regional Manager, Affordable Housing to oversee a portfolio of communities in Phoenix and surrounding markets. You will lead all operations, supervise staff, leasing, maintenance, finances and risk management to ensure compliance with company policies and fair housing guidelines.

Experience with LIHTC and affordable housing, strong leadership, and budgeting skills are required. The role involves travel about 25–50% to properties and meetings to drive NOI and occupancy.

Qualifications

• Affordable housing experience including LIHTC.
• Prior experience as a Regional Manager.
• Basic computer skills and understanding of on-site software.

Responsibilities

• Oversee operations of a housing community portfolio.
• Lead leasing, maintenance, finance, administration and risk management.
• Ensure compliance with Fair Housing laws and LIHTC/Section 8 policies.
• Supervise staff, hire, train and develop on-site teams.
• Monitor budgets, revenue, and operating income.
• Prepare annual operating budgets and financial reports.
• Travel 25–50% for property visits and training.

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

CAM or ARM certification preferred

Job description

Regional Manager, Affordable Housing

The Regional Manager, Affordable Housing is responsible for overseeing the entire operations of a housing community portfolio. As a Regional Manager specializing in affordable housing you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns.

Affordable Housing

• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
• Monitor LIHTC Application and Annual Recertification processes.
• Regulatory Compliance – Ensure compliance with regulatory and funding requirements, contracts, and reporting.
• Conduct file reviews, physical inspections, and interact with regulatory agencies.
• Conduct semi-annual inspections as required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Prepare salary increase requests for Community Managers and other team members; sign off on all requests from the site.
• Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department.
• Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop yearly operating budgets/forecasts.
• Provide monthly written evaluation of income and expense line items that are significantly over budget.
• Provide capital improvement suggestions for the future of the site.
• Monitor all proposals and contracts for large projects at sites and check work in progress.
• Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
• Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices.
• Ensure property closeout is completed on time and ownership financial reports are accurate.

Strategic Leasing Management

• Develop yearly marketing plan and utilize marketing strategies & systems.
• Provide marketing strategy to generate rentals or for rent increases.
• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter, etc.).
• Effectively show, lease, and move in prospective residents.

Administrative & Maintenance Management

• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
• Assist with the emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Plan for and utilize property resources, equipment and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to ensure make‑ready and work orders are completed).

Travel

• This position entails travel, estimated at 25–50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business‑related activities.

Education & Experience

• Affordable housing experience which includes LIHTC.
• Prior experience as a Regional Manager.
• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on‑site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

As set forth in Asset Living’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.