Regional Manager, Affordable Housing

Asset Living; Everett (WA); On-site; USD 95,000 - 120,000; Full time

Job summary

Asset Living is seeking a Regional Manager for Affordable Housing in Everett, Washington. The role involves overseeing operations of a housing community portfolio, ensuring regulatory compliance, and developing yearly budgets. Ideal candidates will have experience in affordable housing with knowledge of LIHTC and prior managerial experience. Competitive salary ranges from $95,000 to $120,000 annually, in addition to performance-based incentives, ensuring high operational standards and resident satisfaction.

Qualifications

• 5+ years of affordable housing experience including LIHTC.
• Prior experience as a Regional Manager.
• Ability to understand and perform on-site software functions.

Responsibilities

• Oversee operations of housing community portfolio.
• Ensure compliance with regulations and policies.
• Develop yearly operating budgets and marketing plans.

Skills

Affordable housing experience

LIHTC knowledge

Leadership

Effective communication

Customer service

Education

High School Diploma or Equivalent

Bachelor’s degree (preferred)

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM)

Tools

On-site software knowledge

Basic computer skills

Job description

Regional Manager, Affordable Housing

The Regional Manager, Affordable Housing is responsible for overseeing the entire operations of a housing community portfolio. As a Regional Manager specializing in affordable housing you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns.

Affordable Housing

• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
• Monitor LIHTC Application and Annual Recertification processes.
• Regulatory Compliance – ensures compliance with regulatory and funding requirements, contracts, and reporting.
• Conduct files reviews, physical inspections, and interact with regulatory agencies.
• Conduct semi-annual inspections as required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site.
• Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department.
• Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop yearly operating budgets/forecasts.
• Provide monthly written evaluation of income and expense line items that are significantly over budget.
• Provide Capital improvement suggestions for the future of the site.
• Monitor all proposals and contracts for large projects at sites and check work in progress.
• Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
• Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices.
• Ensure property closeout is completed on time and ownership financial reports are accurate.

Strategic Leasing Management

• Develop yearly marketing plan and utilize marketing strategies & systems.
• Provide marketing strategy to generate rentals or for rent increases.
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Effectively show, lease, and move in prospective residents.

Administrative & Maintenance Management

• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
• Assist with the emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, and others within company guidelines to minimize liability.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis.
• Plan for and utilize property resources, equipment and supplies economically.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Travel

• This position entails travel, estimated at 25–50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Education & Experience

• Affordable housing experience which includes LIHTC.
• Prior experience as a Regional Manager.
• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

This job description should not be considered all-inclusive. It is a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

For individuals hired to work in Washington, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Washington and includes the range of factors considered in making compensation decisions including but not limited to skill sets, experience and training, certifications, etc. A reasonable estimate of the range is below.

Washington Pay Rate: $95,000 – $120,000 USD

As set forth in Asset Living’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.