Regional Manager

RPM Living; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Career development and training

Job summary

RPM Living is hiring a Regional Manager to oversee a portfolio of properties and drive operational and financial performance. This hands-on role requires leading on-site teams, managing client relationships, and executing business strategies to meet company objectives.

The position is hybrid, with weekly site visits, client calls, and collaboration with HR, procurement and finance. Join RPM Living for a growth-focused career with comprehensive benefits.

Qualifications

• Bachelor's degree from a four‑year college or university.
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Proficient in Microsoft Office Suite and Yardi.
• Revenue Management Software, including LRO, AIRM and Yieldstar.
• Strong verbal and written communication skills.
• Ability to lead, mentor, and develop on-site teams.

Responsibilities

• Oversee recruitment and interview process for all site-level positions.
• Conduct regular team meetings, coaching, and performance reviews to mentor and develop staff.
• Coordinate with HR on issues, ensuring compliance with policies and conflict resolution.
• Conduct onboarding, training, and mentoring of team members.
• Perform site visits weekly and host client calls.
• Serve as primary client liaison with timely follow-up after visits and calls.
• Develop and execute community business plans on weekly/monthly/quarterly bases.
• Approve expenses and manage reporting to align with budgets.
• Review financial reporting and process PO/invoices for clients.
• Inspect properties, conduct preventive maintenance, and ensure safety/quality checks.
• Ensure adherence to company procurement and vendor management policies.
• Oversee resident and vendor communications and resolve issues.

Education

Bachelor's degree from a four‑year college or university

Four years in multifamily property management, with at least two years in a Community Manager role

3rd party management experience

Knowledge of budgeting, financial reporting, and variance analysis

Microsoft Office Suite and Yardi knowledge

Revenue Management Software (LRO, AIRM, Yieldstar)

Effective verbal and written communication

Leadership and mentorship of on-site teams

Job description

Overview

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands‑on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.


• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.


• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.


• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.


• Perform site visits weekly, engage with team members, and schedule and host regular client calls.


• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.


• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.


• Approve expense requests and manage expense reporting to align with budget expectations.


• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.


• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.


• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.


• Oversee resident and vendor-related communications, ensuring timely resolution of issues.


• Monitor property marketing efforts, including reviewing property websites and advertising.

Education and Experience

• Bachelor's degree from a four‑year college or university Experience may substitute for education.


• Four years in multifamily property management, with at least two years in a Community Manager role.


• 3rd party management experience


• Knowledge of multifamily property management operations, respective markets, and industry trends.


• Knowledge of budgeting, financial reporting, and variance analysis.


• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.


• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.


• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.


• Ability to effectively communicate verbally and in writing.


• Ability to develop solutions and resolve challenges proactively.


• Ability to lead, mentor, and develop on‑site teams.


• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.


• Ability to maintain positive client relationships.


• Ability to think strategically and implement business plans that align with financial goals and client expectations.

Qualifications

Physical Requirements

• May be required to sit or stand for extended periods of time


• Must be able to read documents, computer screens and data


• Must be able to hear and understand verbal communications in person and over the phone or computer


• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds


• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week


• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

• Weekly pay for all associates working onsite at an apartment community


• Comprehensive healthcare coverage available for all full‑time, regular associates


• Employer‑paid employee assistance, mental health, and wellness programs


• Ancillary benefits including critical illness, hospital indemnity, and accident insurance


• 401(k) with robust company match


• Opportunities for professional development, career growth, and role‑based learning plans


• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)


• Paid time off plus floating holidays and volunteer days


• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel di