Regional Manager

RPM Living; Minneapolis (MN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Paid time off

Discount programs

Job summary

RPM Living is hiring a Regional Manager to oversee the operational and financial performance of a portfolio of properties. You will lead site teams, drive performance, manage client relationships, and align business strategies with company objectives.

The role requires hands-on leadership, emphasis on recruitment, training, budgeting, and vendor management, with quarterly and monthly strategic planning and regular client communication. Hybrid work model with office presence.

Qualifications

• Bachelor's degree or higher; experience may substitute for education.
• Four years in multifamily property management, with at least two years as a Community Manager.
• Experience with third-party management.
• Knowledge of property management operations, markets and trends.
• Understanding of budgeting, financial reporting and variance analysis.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Oversee recruitment and interview process for all site-level roles.
• Lead team meetings, coaching sessions and annual performance reviews.
• Coordinate with HR on issues and conflict resolution.
• Onboard training and mentoring of team members.
• Perform weekly site visits and client calls.
• Act as primary client liaison and ensure timely follow-ups.
• Develop and execute business plans for communities on weekly, monthly, quarterly cycles.
• Approve expenses and manage expense reporting.

Skills

Leadership & team management

Budgeting & financial analysis

Vendor management

Communication

Client relationships

Strategic planning

Time management

Microsoft Office Suite

Education

Bachelor's degree in a related field

Four years in multifamily property management

Community Manager experience

Third-party management experience

Tools

Yardi

Yieldstar

LRO

AIRM

Microsoft Office Suite

Job description

At RPM, we’re in the business of extraordinary. We believe people‑first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands‑on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site‑level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1‑on‑1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow‑up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor‑related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Education And Experience

• Bachelor's degree from a four‑year college or university Experience may substitute for education.
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience
• Knowledge of multifamily property management operations, respective markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
• Ability to effectively communicate verbally and in writing.
• Ability to develop solutions and resolve challenges proactively.
• Ability to lead, mentor, and develop on‑site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans that align with financial goals and client expectations.

Physical Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full‑time, regular associates
• Employer‑paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role‑based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster

RPM Living is an Equal Opportunity Employer.