Regional Manager

RPM Living; Houston (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) matching

Paid time off and floating holidays

Job summary

RPM Living seeks a Regional Manager to oversee a portfolio’s operational and financial performance. This hands-on leader will drive team performance, maintain client relationships, and align business strategies with company goals.

The role covers recruitment, mentoring, budgeting, vendor management, and proactive market strategy across communities, with a hybrid office-based schedule and frequent site visits.

Qualifications

• Bachelor's degree or higher; work experience may substitute for education.
• 4+ years in multifamily property management, with 2+ years as Community Manager.
• Experience with third-party management.
• Knowledge of multifamily operations, markets, and trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Strong organizational skills and the ability to manage multiple projects.

Responsibilities

• Oversee recruitment and interview process for all site-level positions within the portfolio.
• Conduct regular team meetings, 1-on-1 coaching, and annual performance reviews.
• Coordinate with HR on policies and conflict resolution.
• Onboarding, training, and mentoring of team members.
• Perform site visits weekly and schedule client calls.
• Serve as primary client liaison and ensure timely follow-up.
• Develop and execute community business plans weekly, monthly, quarterly.
• Approve expense requests and manage expense reporting.
• Analyze financial reporting, review POs and invoices for accuracy.
• Conduct property inspections and routine maintenance checks.
• Ensure compliance with company policies on procurement and vendor management.
• Oversee resident and vendor communications and issue resolution.
• Monitor property marketing efforts and websites.

Skills

Leadership

Recruitment

Budgeting

Financial reporting

Vendor management

Strategic planning

Client relationship management

Communication

Education

Bachelor's degree

4 years in multifamily property management

3rd party management experience

Knowledge of budgeting, financial reporting, variance analysis

Microsoft Office Suite

Yardi proficiency

Revenue Management Software (LRO, AIRM, Yieldstar)

Tools

Yardi

Microsoft Office

Revenue Management Software (LRO, AIRM, Yieldstar)

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Education And Experience

• Bachelor's degree from a four-year college or university Experience may substitute for education.
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience
• Knowledge of multifamily property management operations, respective markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi.
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar.
• Ability to effectively communicate verbally and in writing.
• Ability to develop solutions and resolve challenges proactively.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans that align with financial goals and client expectations.

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.