Regional IT Operations Manager

Exaktera; Rochester (VT); On-site; USD 110,000 - 160,000; Full time

Job summary

Exaktera is seeking a Regional IT Operations Manager to oversee the design, stability, and evolution of our core IT infrastructure across US sites. The role provides technical leadership and coordination to local IT teams, aiming for consistency, resilience, and security while reducing operational risk in the region.

The successful candidate should be located on the U.S. East Coast, preferably in the Northeast, and must be able to travel to the Vermont site as business needs require.

Qualifications

• Proficient in NinjaOne or similar RMM tooling.
• Strong PowerShell scripting for infra automation.
• Experience with SharePoint/Microsoft 365 migrations.
• ERP system operations support; Business Central preferred.

Responsibilities

• Design, stabilize, secure, and evolve Exaktera's core IT infrastructure across US sites.
• Provide technical leadership, mentorship, and operational coordination to local IT teams.
• Drive consistency, resilience, standardization, security, and risk reduction region-wide.

Skills

NinjaOne

PowerShell automation

SharePoint / Microsoft 365 migrations

ERP system: Business Central

Tools

NinjaOne

Job description

Responsibilities

The Regional IT Operations Manageris responsible for the design, stability, security, and evolution of Exaktera's core IT infrastructure across US based sites.

While not a formal people management position, the role provides technical leadership, mentorship, and operational coordination to local IT teams, helping drive consistency, resilience, standardization, security, and reduction of operational risk across the region.

The successful candidate should be located on the U.S. East Coast, preferably in the Northeast region, and be able to travel to the Vermont site as business needs require.

Technical Skills:

• VMware vSphere administration in production environments

• Windows Server administration

• Veeam Backup & Recovery

• Enterprise networking fundamentals (VLANs, routing concepts, CLI-based switching)

• Sophos firewall administration (policy management, VPN basics)

• Microsoft 365 and Entra ID administration

• Active Directory consolidation

• Identity, MFA, and SSO integration concepts

• Incident response collaboration with MDR providers (e.g., Arctic Wolf)

• Experience evaluating and implementing infrastructure improvements across multi-site environments

• Strong technical decision-making and risk assessment capabilities

• Manufacturing or regulated IT environments

• Multi-site or post-acquisition IT integration experience

Your Job Profile

Required Qualifications & Skills

• NinjaOne or similar RMM tooling

• PowerShell automation (infrastructure-safe)

• SharePoint / Microsoft 365 migrations

• ERP system operational support (Business Central preferred)

Personal Skills:

• Independent, structured, and reliable working style

• Strong analytical and troubleshooting capabilities

• Clear technical communication skills

• Ability to mentor and support less-experienced IT staff

• Calm and methodical approach during incidents

• Documentation-driven mindset

Benefits