Regional IT Infrastructure Specialist

POET; Alexandria (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Job summary

POET seeks an IT support professional to serve bioprocessing facility teams in Alexandria, Indiana. You will provide on-site and remote IT help, keep desktops, laptops, printers, and conferencing equipment operational, and support communications within POET.

The role emphasizes teamwork, problem solving, and strong communication as you interact with vendors and internal teams to keep business systems running smoothly.

Qualifications

• Degree or equivalent combination of education and experience in IT.
• Experience with Windows OS and Active Directory.
• Strong communication and teamwork skills.

Responsibilities

• Troubleshoot and repair computer software and hardware for on-site users.
• Manage internal IT requests and update help desk tickets per standards.
• Configure, install, and maintain computing devices and peripherals.
• Interact with external vendors to resolve hardware/software issues.
• Escalate server, network, and design issues to appropriate teams.
• Assist with WiFi upgrades, camera/video systems, phone systems, and upgrades.
• Perform basic network administration tasks and document procedures.

Skills

Windows OS

Active Directory

Hardware troubleshooting

Network basics (LAN/WAN)

Strong communication

Education

Information Technology degree or equivalent

High school diploma + 3 years IT experience

Tools

Video conferencing equipment

Printer/phone systems

Microsoft Office Suite

Job description

ABOUT POETAt POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty-five years, our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.CULTURE IS KING AT POETWe’re all on the same team. We always communicate. And we park our egos at the door. These aren’t just slogans on our walls. It’s the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It’s the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!JOB SUMMARY & RESPONSIBILITIESThis position acts as the primary point of contact for POET bioprocessing facility team members’ information technology needs in an assigned geographic region. Communicating and working together with other team members is essential for promoting POET’s culture. Providing onsite and remote IT support for team members at the bioprocessing facilities helps keep essential IT hardware and business applications operational. This position maintains computer software and hardware such as desktops/laptops, printers, video conferencing equipment and telecommunication equipment that allows the bioprocessing team members to conduct business with POET’s customers as well as maintaining communications between all POET business units.This is an on-site role located in Alexandria, IN. Responsibilities include:Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile tablets, video surveillance systems and video conferencing equipment.Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.Requisition, inventory, configure, install, maintain, repair, upgrade secure and dispose of team member personal computing devices.Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software and telecommunications systems.Escalate server, network, compatibility and design issues to the appropriate team member.Work with other team members to complete projects such as WiFi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, and rebooting servers, server configuration and maintenance responsibilities.Document instructions, procedures and licensing as needed.Since we’re all about teamwork and getting the job done, your skills may be put to a lot of other uses!QUALIFICATIONS & SKILLSInformation Technology degree in a technical field and one year of related IT experience preferred or High school diploma/GED with a minimum of three years related IT experienceAdvanced knowledge of Windows OS based laptops, desktops, and serversExperience in manipulating users in Active Directory (i.e. password and permission changes)Ability to establish and maintain effective working relationships with supervisors, peers, other team members and vendorsAbility to troubleshoot, install and upgrade hardware and software applicationsBasic knowledge of phone and video conferencing equipment and technologyStrong verbal and written communication skillsSolid understanding of IP and ISDN networks over LAN/WAN infrastructureMust have a valid driver’s license with exceptional driving recordDemonstrated competency and high level of understanding and networking technology including TCP/IP based networks and 802.x standardsExcellent organizational, time management and communications skills as well as the ability to adapt to changeExcellent communication skills and attention to detail.Excellent organization and time management skills with a sense of urgency that drives results.Knowledge of the basics of Microsoft Office Suite and the ability of learning new programs.A SUCCESSFUL CANDIDATE WILL HAVEHigh level of personal integrityInterpersonal skills – ability to effectively interact with individuals at all levels within/outside the organizationDemonstrated problem-solving and critical thinking skillsAbility to embrace and promote changeInnovative mindsetAbility to think objectivelySelf-awareness in the face of uncertaintyAbility to work in a team environmentWORK ENVIRONMENTUp to 50% travel will be part of the norm for this position to visit the bioprocessing facilities, meetings, and site visits. At times, overnight travel may be required.In this role, you’ll be asked to drive a POET vehicle. A motor vehicle record check will be conducted during the pre-employment process.The work environment at POET is dynamic. You should expect a balance between time spent in the office and at the bioprocessing facility, which may include some physical labor helping your team members.GROWTH & DEVELOPMENT OPPORTUNITIESAt POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member’s position and compensation are carefully determined by considering their unique qualifications and skillset.BENEFITSFor eligible team membersComprehensive benefits package: Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contributionQuarterly Profit-Sharing Bonuses and Bi-Annual Incentive BonusesCompetitive pay, including shift premium pay for qualifying positions401K with company matchPaid time off and paid holidays – 40 hours available on day ONE!Paid Parental LeaveTuition reimbursementAttractive Relocation Assistance and Bonus Programs for qualifying positions and/or locationsOTHER PERKSFor eligible team membersA multifaceted wellness program encompassing the whole person – mentally, physically, and spirituallyOnsite fitness centers or fitness reimbursementsSafety and cold weather gear reimbursementsDiscounted home and auto insurancePOET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.