Regional HR Manager

Priority Ondemand; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Priority Ondemand is seeking a Regional Human Resources Manager to serve as a strategic and operational partner for regional leadership across HR functions in Indianapolis, IN. You will align HR programs with healthcare and EMS operations, driving workforce planning, employee relations, and policy implementation.

In this role you will guide talent development, performance management, investigations, compliance, and organizational effectiveness while balancing business needs with culture.

Qualifications

• Bachelor’s degree in HR, business admin, or related field.
• Minimum 5 years of progressive HR experience.
• Experience as HR Manager, HRBP, or multi-site HR support.
• Healthcare/EMS or fast-paced operations experience preferred.
• Strong knowledge of federal/state employment laws.
• Experience conducting workplace investigations.
• Ability to influence leaders and manage multiple priorities.
• Excellent written and verbal communication.
• Proficiency with HRIS, MS Office, and reporting tools.

Responsibilities

• Lead HR for assigned regions and executive teams.
• Coach leaders on employee relations, performance, investigations, and policy.
• Conduct and support workplace investigations and policy enforcement.
• Partner with operations to drive engagement, retention, workforce planning, and culture.
• Support talent management, succession planning, and leadership development.
• Monitor compliance with employment laws and company policies.
• Assist with organizational changes including restructures and integrations.
• Review workforce metrics such as turnover, vacancies, and attendance.
• Collaborate with HR functions to ensure consistent HR service delivery.
• Support ADA processes, leave management, and return-to-work discussions.
• Provide leadership training and HR communications.
• Participate in policy development and process improvements.

Skills

Employee relations

Performance management

Workforce planning

Compliance

Talent development

Organizational effectiveness

HR policy administration

Leadership coaching

Communication

Relationship management

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

HR certifications (PHR/SPHR/SHRM-CP/SHRM-SCP)

Tools

HRIS systems

Microsoft Office Suite

HR reporting tools

Job description

Job DetailsLevel: ManagementJob Location: Indianapolis, IN 46218Position Type: Puckett EMSJob Category: Human ResourcesRole Summary

The Regional Human Resources Manager serves as both a strategic and operational partner to regional leadership and assigned business units within the organization. This role provides guidance and support in employee relations, performance management, workforce planning, compliance, talent development, organizational effectiveness, and HR policy administration.

The Regional Human Resources Manager works closely with operational leaders to support business objectives while ensuring alignment with company culture, employment laws, and organizational standards. The role requires a proactive, solutions-oriented HR professional capable of balancing strategic leadership with day-to-day employee support in a fast-paced healthcare and EMS environment.

Key Responsibilities

• Serve as the primary HR leader for assigned regions, operations, and leadership teams.
• Provide guidance and coaching to leaders regarding employee relations, performance management, corrective action, investigations, and policy interpretation.
• Conduct and support workplace investigations involving employee complaints, policy violations, harassment, discrimination, retaliation, and other workplace concerns.
• Partner with operations leadership to drive employee engagement, retention, workforce planning, and culture initiatives.
• Support talent management processes including succession planning, leadership development, performance evaluations, and employee development initiatives.
• Monitor and ensure compliance with federal, state, and local employment laws, company policies, and regulatory requirements.
• Assist leaders with organizational changes including restructures, workforce transitions, acquisitions, and integration activities.
• Review and analyze workforce metrics and trends including turnover, vacancy rates, attendance, corrective actions, and employee engagement indicators.
• Collaborate with Talent Acquisition, Payroll, Benefits, HRIS, and other HR functions to ensure consistent and effective HR service delivery.
• Support ADA interactive processes, leave management coordination, accommodation discussions, and return-to-work processes in partnership with Leave Administration and Legal as appropriate.
• Facilitate and support leadership training, employee education, and HR-related communications.
• Participate in policy development, process improvement initiatives, and HR standardization efforts across the enterprise.
• Maintain confidentiality and exercise sound judgment in handling sensitive employee and organizational matters.
• Respond to urgent employee and operational issues in a timely and professional manner.
• Provide on-site HR support during critical incidents, operational events, acquisitions, deployments, or workforce escalations as needed.

QualificationsRequired Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 5 years of progressive Human Resources experience required.
• Previous Human Resources Manager, HR Business Partner, Employee Relations, or multi-site HR support experience strongly preferred.
• Experience supporting healthcare, EMS, public safety, transportation, or other fast-paced operational environments preferred.
• Strong working knowledge of federal and state employment laws including FMLA, ADA, FLSA, EEO, OSHA, and related regulations.
• Experience conducting workplace investigations and managing complex employee relations matters.
• Ability to build relationships and influence leaders at multiple levels of the organization.
• Strong conflict resolution, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with HRIS systems, Microsoft Office Suite, and HR reporting tools.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

Physical Requirements

• Ability to sit, stand, walk, bend, and use hands for extended periods of time.
• Ability to communicate effectively verbally and in writing.
• Ability to travel by automobile and/or airplane as required.
• Ability to lift and carry up to 15 pounds occasionally.
• Ability to operate standard office equipment including computers, phones, printers, and related technology.
• Ability to respond to urgent operational matters outside of standard business hours when necessary.

Core Competencies

• Strategic Partnership
• Employee Relations & Conflict Resolution
• Leadership Coaching
• Communication & Influence
• Compliance & Risk Management
• Critical Thinking & Judgment
• Confidentiality & Professionalism
• Organizational Agility
• Problem Solving
• Relationship Management
• Accountability
• Adaptability & Resilience
• Collaboration & Teamwork
• Business Acumen
• Change Management

Work Environment

This position operates in a professional office environment with frequent interaction in operational healthcare and EMS settings. The role may require visits to ambulance operations, stations, communications centers, training facilities, hospitals, and other field locations.

The work environment may include exposure to high-paced operational activity, emotionally charged situations, and varying field conditions. Flexibility and responsiveness are essential to support operational needs across assigned regions.

Travel Requirements

• Regular travel within assigned regions is required.
• Overnight travel may be required based on business needs, investigations, training, operational support, acquisitions, or leadership meetings.
• Estimated travel requirement: 25%–50%, depending on assigned region and operational demands.