Regional Graphic/Ink Technician Manager

BAM IT Inc; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Regional Graphic/Ink Technician Manager to oversee Graphic Technical Operations. This remote, full-time role involves managing personnel, ensuring customer satisfaction, and promoting safety culture. The ideal candidate will have extensive ink-making experience and strong leadership skills.

Benefits

Medical insurance

401(k)

Pension plan

Child care support

Paid maternity leave

Tuition assistance

Qualifications

• Mid-Senior level position managing Graphic Technical Operations.
• Requires extensive experience in ink making and leadership.

Responsibilities

• Manage Graphic Technical Operations and personnel in the region.
• Train and evaluate Graphic Tech personnel.
• Ensure compliance with Customer Quality standards.

Skills

Water-based Ink making experience

Inplant leadership

Highly organized

Ability to travel

Job description

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This range is provided by BAM IT Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $125,000.00/yr

Title: Regional Graphic/Ink Technician Manager

Location: Remote

Type: Full Time

Skills and Certifications

• Extensive water-based Ink making experience
• Inplant leadership and work experience
• Highly motivated with ability to travel at 25%
• Highly organized and process oriented

Position Summary

Effectively manages all aspects of the Graphic Technical Operations and personnel within the assigned region. Establishes strong relationships with the Commercial Management Team to ensure the objectives of each Graphic Technical Center location align and support the contractual obligations. Contributes to the financial success of the Customer and the North America Commercial Division. Maintains open communication with Customer contacts within their region to ensure the Graphic Technical Teams achieve overall Customer satisfaction related to service and supply. Promotes a strong Safety culture within the Region through employee engagement and support in the Field HSE program. Travel as needed to Graphic Technical Centers in the Region is expected.

Primary Responsibilities

• Provide job descriptions specific to GTC position/location, clearly defining responsibilities and performance expectations.
• Train and implement P Log program for GTC Managers, conduct annual performance evaluations for all Graphic Tech personnel, and manage performance in the region.
• Maintain staff levels per contractual obligations. Collaborate with Human Resources and the Director of GTCs on coaching, performance improvement, and disciplinary actions as appropriate.
• Assist in developing and implementing Standard Operating Procedures to meet Customer Quality standards, including xRite training, equipment calibrations, troubleshooting, and downtime logs with improvement actions.
• Document Regional Customer KPIs by GTC location, review monthly with the Director of GTCs to identify improvement opportunities, and implement actions to meet targets.
• Create a strong Safety/HSE culture in your region by leading example, setting expectations in training, scorecards, near miss and hazard identification through staff engagement.
• Coordinate urgent, unforeseen GTC coverage as needed.
• Align with the Commercial team to lead GTC staff in supporting contractual obligations at Customer locations.
• Support the Technical Service Team in coordinating new customer trials and addressing Customer complaints and downtime.
• Support divisional initiatives related to SAP and supply chain to improve efficiency and reduce costs. Train staff in processes, SAP, Web shop, and non-inventory purchasing.
• Guide GTC teams in implementing effective return/obsolete ink inventory work-off programs.
• Meet with Customers to address complaints related to GT Staff or products.
• Implement overtime approval processes and reduction initiatives, ensuring Customer demand is met.
• Manage equipment asset inventories and transfer at all Customer locations.
• Create requisition requests for new equipment proposals requiring Capital Expense, e.g., dispensers and equipment over $1,500 USD.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Design, Art/Creative, and Information Technology

Industries

• Manufacturing, Packaging and Containers Manufacturing, and Operations Consulting

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Inferred Benefits

• Medical insurance
• 401(k)
• Pension plan
• Child care support
• Paid maternity leave
• Tuition assistance

Additional Notes

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