Regional Field Operations Lead: Installations & Customer Experience

Alside; Richmond (VA); On-site; USD 110,000 - 125,000; Full time

Job summary

Alside is seeking an ISS Operations Partner to drive consistent, high-quality installation services across multiple locations within the Central Group. You will act as the installation services SME and operational lead, ensuring measurements, installations, and project documentation meet standards and customer expectations.

You will collaborate with local leadership to identify performance gaps, develop action plans, and support implementation while managing contractors and field teams.

Qualifications

• 5+ years of experience in residential construction, building products, or field operations.
• Experience with multi-location or regional operations.
• Strong ability to influence performance across locations without direct reporting lines.
• Excellent communication, coaching, and customer-service skills.

Responsibilities

• Partner with local leaders to drive consistent, high-quality installation services.
• Lead as the primary ISS lead and SME for the assigned group across locations.
• Ensure safe, accurate, timely measurements, installations, and project documentation.
• Monitor performance trends, risks, and contractor performance; drive improvements.
• Oversee ISS projects, ensuring standards, and customer expectations are met or exceeded.
• Support recruiting, onboarding, and development of ISS contractors and staff.
• Lead cross-functional collaboration with Sales, Operations, Supply Chain, and Safety.
• Promote a culture of safety, quality, ownership, and continuous improvement.
• Travel 30–50% to visit locations, jobsites, employees, contractors, and customers.

Skills

Leadership

Operations management

Communication

Customer service

Travel readiness

Contractor management

Problem solving

Data-driven decisions

Job description

Alside is seeking an ISS Operations Partner to drive consistent, high-quality installation services across multiple locations within the Central Group. You will act as the installation services SME and operational lead, ensuring measurements, installations, and project documentation meet standards and customer expectations.

You will collaborate with local leadership to identify performance gaps, develop action plans, and support implementation while managing contractors and field teams.