REGIONAL DIRECTOR OF OPERATIONS - TEXAS A&M UNIVERSITY

Compass Group USA; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Life Insurance/ AD&D

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

SSC Services for Education seeks a Regional Director of Operations to lead facilities services for Texas A&M University System campuses, ensuring safe, reliable operations and strong client partnerships across multiple sites.

This senior role partners with SSC leadership, owns financial performance and performance metrics, develops site leaders, and travels across Texas to support campuses and drive continuous improvement initiatives.

Qualifications

• Bachelor’s degree preferred in Facilities Management, Engineering, Business, or related field.
• 8+ years of progressive facilities management or operations leadership experience across multi-site environments.
• Proven ability to lead facilities operations including building maintenance, engineering, custodial, or related services.
• Strong financial acumen with experience managing P&Ls, budgets, and forecasts.
• Demonstrated ability to build trusted client relationships and translate priorities into executable strategies.

Responsibilities

• Provide strategic and operational leadership across a multi-campus facilities portfolio to ensure safe, reliable, and high-quality services.
• Build trusted relationships with campus stakeholders and serve as a senior point of contact for performance and evolving needs.
• Lead, coach, and develop site and regional leaders, establishing clear expectations and a strong pipeline of talent.
• Drive operational excellence through metrics, preventive maintenance, quality assurance, and continuous improvement.
• Own regional financial performance including P&L, budgeting, labor and expense management, and identifying efficiency opportunities.
• Ensure contractual performance, KPIs, SLAs, and client commitments are met across locations.
• Partner with SSC and Compass support functions to align resources and initiatives.
• Support account retention and growth by delivering additional value to the client.
• Foster a strong culture of safety, compliance, and operational readiness.

Skills

Strategic leadership

Executive communication

Cross-site leadership

Financial acumen

Education

Bachelor’s degree in Facilities Management or related field

Job description

SSC

Position Title: REGIONAL DIRECTOR OF OPERATIONS - TEXAS A&M UNIVERSITY

SSC Services for Educationis known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education isa Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, [e-mail].

Job Summary

As the Regional Director of Operations (RDO) with SSC, you will provide strategic and operational leadership for facilities services supporting Texas A&M University System regional campuses throughout Texas. This highly visible role is responsible for delivering safe, reliable, and high-quality facilities operations while strengthening client partnerships and driving consistent performance across a complex, multi-site portfolio.

The RDO serves as a senior partner to university stakeholders and SSC leadership, translating client priorities into operational strategies that support the campus experience and long-term success of the partnership. This leader has accountability for financial performance, service delivery, talent development, and continuous improvement while leading and developing a team of facilities leaders across the portfolio.

Essential Duties & Responsibilities

• Provide strategic and operational leadership across a multi-campus facilities portfolio, ensuring consistent delivery of safe, reliable, and high-quality services.
• Build trusted relationships with campus stakeholders and serve as a senior point of contact for operational performance, service strategy, escalations, and evolving campus needs.
• Lead, coach, and develop site and regional leaders, establishing clear expectations and building a strong pipeline of facilities management talent.
• Drive operational excellence through performance metrics, service standards, preventive maintenance strategies, quality assurance, and continuous improvement.
• Own regional financial performance, including P&L management, budgeting, forecasting, labor and expense management, and identification of opportunities to improve efficiency and value.
• Ensure successful execution of contractual requirements, scopes of work, KPIs, SLAs, and client commitments across assigned locations.
• Partner across SSC and Compass support functions to align resources, implement strategic initiatives, and solve complex operational challenges.
• Support account retention, expansion, and business growth by identifying opportunities to enhance services and deliver additional value to the client.
• Champion a strong culture of safety, compliance, accountability, and operational readiness across all facilities operations.
• Maintain a visible presence throughout the portfolio, traveling regularly between College Station and network campuses to engage teams, assess performance, and strengthen client relationships.

Preferred Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business, Operations, or related field preferred; equivalent combination of education and relevant experience considered.
• 8+ years of progressive facilities management or operations leadership experience, including responsibility for complex, multi-site or multi-campus environments.
• Demonstrated experience leading facilities operations such as building maintenance, engineering, custodial/environmental services, grounds, utilities, or related support services.
• Proven success leading and developing manager- and director-level teams across geographically dispersed operations.
• Strong financial and business acumen with experience managing P&Ls, budgets, forecasts, contracts, and operational performance.
• Demonstrated ability to build trusted client relationships, navigate complex stakeholder environments, and translate client priorities into executable operational strategies.
• Experience managing contractual performance, KPIs/SLAs, compliance requirements, and continuous improvement initiatives.
• Higher education, large campus, institutional, or similarly complex facilities environment experience strongly preferred.
• Strong executive communication, analytical, organizational, and problem-solving skills.
• Ability to travel regularly throughout Texas to support assigned campuses.

Apply to SSC today!

SSC is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.