Regional Director of Operations

AMN Healthcare Leadership Solutions | B.E. Smith; Chicago (IL); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Bonuses

Job summary

AMN Healthcare is seeking a Regional Director of Operations to lead 10–20 urgent care clinics in the Chicagoland area. This on-site leadership role focuses on driving visit growth, improving patient experience, and delivering operational excellence.

You will translate strategy into actionable priorities, oversee staffing, labor optimization, and financial performance, and support new site launches or regional initiatives.

Qualifications

• Bachelor’s degree in business administration, healthcare administration, operations management or a related field required.
• Master’s preferred.
• Minimum of five years of experience leading multi-site operations in an urgent care outpatient setting.

Responsibilities

• Provide strategic and hands-on leadership across multiple urgent care locations.
• Oversee 10–20 clinics in the Chicagoland area.
• Drive performance growth, staffing, labor optimization, and financial performance.
• Aim to improve visit growth, patient satisfaction, wait times, and margins.
• Support new site launches and operational improvements.

Skills

Leadership

Multi-site operations

Urgent care experience

Staffing optimization

Financial performance

Customer/patient focus

Education

Bachelor's degree in business administration

Bachelor's degree in healthcare administration

Operations management degree

Master's degree preferred

Job description

Job Description & Requirements

Regional Director of Operations

StartDate: ASAP Pay Rate: $145000.00 - $160000.00

Drive Growth. Elevate Performance. Lead Regional Operations at Midwest Express Clinic!

Permanent | On-Site

The Position

• The Regional Director of Operations will provide strategic and hands on leadership across multiple urgent care locations, driving consistent performance growth, and an exceptional patient experience.
• Reporting to the organization’s Vice President of Operations this leader will have oversight of 10-20 clinics in the Chicagoland area.
• The ideal candidate will provide strong field presence and translate organizational strategy into actionable priorities while overseeing clinic operations, staffing, labor optimization, and financial performance.
• Success will be measured through key metrics including visit growth, patient satisfaction and NPS, wait times, labor productivity, retention, revenue, and margin performance.
• This leader will show a willingness to step into clinic environments to support new site launches, staffing challenges, training needs and operational improvements.

Requirements

• Bachelor’s degree in business administration, healthcare administration, operations management or a related field required. Master’s preferred
• Previous experience as a Medical Assistant, Medical Technician or Radiology Technician is highly preferred.
• A minimum of five years of experience leading multi-site operations in an urgent care outpatient setting is required.

Compensation Range

• The base salary range for this position is around $145,000 to $160,000 annually. In addition, a leader may be eligible for other benefits, including but not limited to health insurance coverage, retirement benefits, and bonuses. The total compensation for the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The base salary range listed above is a good faith determination of potential base compensation at the time of this job advertisement and may be modified in the future.

The Community

• Enjoy easy access to world-class attractions throughout the greater Chicago area, including renowned museums, live theater, professional sports, and an award-winning dining scene.
• Explore scenic lakefront parks, walking and biking trails, beaches, and outdoor recreation along Lake Michigan.
• The Chicagoland region offers a diverse mix of vibrant urban neighborhoods and welcoming suburban communities with excellent shopping, dining, and entertainment options.
• Convenient transportation options, including major highways, commuter rail systems, and two international airports, make travel throughout the region and beyond easily accessible.
• Residents enjoy year-round cultural festivals, concerts, community events, and family-friendly activities that create a dynamic and engaging lifestyle.
• The area is home to highly regarded educational institutions, expansive healthcare networks, and a strong business environment across multiple industries.

Facility Location

Situated on the banks of Lake Michigan, this Midwestern metropolis combines global high-style with a friendly, down-home soul. Along with its superb medical facilities, visitors to Chicago relish the city’s 29-mile long lakefront park, fabulous shopping districts, multicultural neighborhoods and world-class arts and entertainment.

About the Company

At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Operations, COO, Chief Operating Officer, Chief Operation Officer, Chief Operations Officer, Business Operations