Regional Director - Intake Services

Clive Behavioral; King of Prussia (PA); Remote; USD 90,000 - 115,000; Full time

Job summary

A leading healthcare provider is seeking a Regional Director - Intake Services to oversee operations in Behavioral Health facilities. The role requires a Master's degree, 5-8 years of experience, and extensive travel across the U.S. Responsibilities include supporting recruitment, monitoring Intake performance, and providing training to ensure regulatory compliance. Strong knowledge of behavioral health regulations is essential.

Qualifications

• Master's degree with 5-8 years' experience in acute inpatient psychiatric facility.
• Extensive national travel required, up to 80%.
• Knowledge of regulatory compliance and electronic data entry systems preferred.

Responsibilities

• Support CEO's in recruitment and training of Intake Directors.
• Monitor productivity and performance of the Intake department.
• Provide trainings on Call Management and regulatory compliance.
• Identify and share best practices across the division.

Skills

Behavioral health knowledge

Compliance with EMTALA and HIPAA

Data entry systems

Training and development

Education

Master's degree

Job description

Responsibilities

This position requires an experienced behavioral health professional with extensive experience in admissions within an acute inpatient psychiatric facility who will report to the VP of Admissions Services for the Behavioral Health Division of UHS.

Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities.

The UHS Clinical Services Department is hiring a Regional Director - Intake Services whose responsibilities consist of providing support to the Intake departments of the Behavioral Health facilities through performing analysis of the operations of the Intake departments and offering feedback and direction for improving systems in order to allow the Intake departments to operate successfully.

Key Responsibilities

• Support CEO's in recruitment, hiring, training, development, and oversight of Intake Directors
• On site observation and monitoring of Intake department productivity and performance to ensure effective and efficient systems for patient access to care
• Monitoring of Intake key indicators and trends related to calls, assessments, admissions, triage, deflections, and productivity. (Daily, Weekly, and Monthly Reports, Corporate database)
• Provide trainings to Intake departments related to Call Management, EMTALA, HIPAA, data entry systems, regulatory compliance, and intake best practices
• Monitor Intake policies and procedures for accuracy and compliance with local, state, and federal regulations
• When invited, attend monthly Operations calls led by facility VP, to assist with the development of strategies for improvement in key indicators and Intake Department operations
• Collaborate with other corporate departments (Clinical, Risk, Business Development, Finance) as needed to provide direction and support to facility Intake operations. Participate in multidisciplinary Corporate initiatives by attending scheduled meetings and serving as a representative of Intake Services
• Documentation and distribution of agenda prior to each site. Communicate verbally and in writing to Intake Directors, CEO’s, Operations VP’s, and other corporate employees regarding Intake observations and directives for operational improvement in Intake through action plans including specific goals and time-frames
• Identify and share Intake best practices with corporate colleagues and Intake departments across the division. Develop trainings and competencies for the division related to Intake best practices. Add content to the Intake SharePoint site

Qualifications

Master's degree with a minimum of 5-8 years' experience in an acute inpatient psychiatric facility.

• Knowledge of behavioral health EMTALA and HIPAA requirements, TJC standards for intake and admissions, and electronic data entry systems preferred
• This position requires extensive national travel to various UHS Behavioral Health Hospitals and Programs throughout the United States. Candidates must be open to 80% travel, and must be located within close proximity of a major U.S. airport

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.