Regional Director - Central Region

Sonova USA Inc.; Minneapolis (MN); On-site; USD 110,000 - 130,000; Full time

Job summary

Sonova USA Inc. is seeking a Regional Director - Central to lead Hearing Care operations across IN/IL/MO/W TN. You will guide Regional Managers and a team of professionals to meet sales budgets and KPIs, while driving exceptional customer care in a regulated environment.

You will mentor leaders, manage talent strategies, and collaborate on portfolio and branding initiatives. A strong business sense and industry experience are essential for success in this pivotal role.

Qualifications

• Bachelor's degree or equivalent experience; MBA preferred.
• Strong verbal, written, and virtual communication skills.
• Solid analytic and problem solving skills.
• Strong leadership, coaching, mentorship and counseling skills.
• Multi-unit management experience.
• Experience with Microsoft Office and Outlook, especially PowerPoint & Excel.

Responsibilities

• Lead and inspire the sales team to achieve KPIs such as revenue targets, ASP, Gross Margin and other regional metrics.
• Manage, coach and develop a team of Hearing Care Professionals and support employees across multiple units.
• Drive change management initiatives and ensure adherence to policies and procedures.
• Collaborate with other leaders to execute talent management initiatives including development and succession planning.
• Maintain a customer-centered approach by aligning services with customer needs and journey mapping.
• Ensure compliance with local, state, and federal laws and company standards.

Skills

Leadership

Multi-unit management

Marketing experience

Business acumen

Verbal & written communication

Microsoft Office

Analytical skills

Coaching & mentoring

Education

Bachelor's degree

MBA preferred

Tools

PowerPoint

Excel

Outlook

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

United States, United States

Regional Director - Central (IN/IL/MO/W TN)

As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals and support staff in a designated region. As a strong leader you will guide, coach and mentor your team while leveraging your strong business acumen to drive your team towards achieving sales budget, assigned key performance indicators (KPIs) and profit. The RD will lead the team to provide an exceptional customer experience, through providing the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

Your role at AudioNova

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP),Gross Margin, Local Contribution Margin (LCM), ASP, Help Rate and Same Day Help
• Manage, coach and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development and performance management
• Effectively manage and support change management initiatives
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach by exploring the customer's lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions.
• Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state mandated CEUs and billing requirements of all dispensing employees
• Ensure that all employees adhere to AudioNova's customer and sales process, which includes but is limited to applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR)
• Lead strategies to improve engagement across the region
• Maintain awareness of industry trends and developments
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state and federal laws as well as AudioNova brand standards
• Perform other assigned duties and responsibilities

Job Qualifications

• Bachelor's Degree, or Equivalent Experience required; MBA, preferred
• Effective and professional verbal, written, and virtual communication skills
• Strong business acumen
• Marketing and promotion experience
• Solid analytic and problem solving skills
• Strong leadership, coaching, mentorship and counseling skills
• Multi-unit management experience
• Experience with Microsoft Office and Outlook, especially PowerPoint & Excel

Work Experience:

• Minimum 2 to 3 years relevant multi-unit management experience* Previous business management experience
• Hearing Healthcare management experience a plus
• Proven marketing, sales and business growth success within a high-touch customer-focused environment

Salary: $110,000 - $130,000 + 25% Yearly Bonus and Quarterly Incentives

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.