Regional Director

The MedElite Group; Philadelphia (Philadelphia County); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision plan

Life insurance

401(k)

Paid time off

Commuter benefits

Job summary

MedElite is seeking a dynamic Region Director to oversee and manage the Provider experience and Facility/Client satisfaction. The Region Director will ensure support to field staff who serve client facilities through direct patient care.

The role requires leadership, strong communication, and experience in long-term care settings, with occasional travel. Join a mission-driven team focused on enhancing resident care and operational excellence.

Qualifications

• Active RN or NP license.
• Bachelor's degree in Business, Sales, or nursing.
• Minimum 4 years supporting staff and providers in clinical settings or long-term care.
• Strong leadership and communication skills.
• Experience handling escalations and coordinating with cross-functional teams.
• CPT coding knowledge.
• Willingness to travel.

Responsibilities

• Coordinate policy updates and care management reporting with facilities.
• Collaborate with internal teams to align procedures with client initiatives.
• Serve as facility liaison and manage new service requests.
• Be the primary contact for Medical Directors, Specialists, and PCPs.
• Support field providers with documentation, billing, and policy questions.
• Conduct on-site facility visits and quarterly meetings.
• Address provider performance using audits and documentation quality.
• Escalate issues via the account manager as needed.
• Clarify facility contacts and roles within the client network.
• Partner with Sales to support growth with presentations to prospective accounts.

Skills

Leadership

Communication

Strategic thinking

Problem solving

CPT knowledge

Travel readiness

Interpersonal skills

Education

Bachelor's degree in Business, Sales, or nursing

Job description

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Location

Pennsylvania

Schedule

Full-Time; 9:00 am- 5:00 pm

Salary

$110,000 - $130,000 per annum

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Job Summary

MedElite is seeking a dynamic and experienced Region Director to oversee and manage the Provider experience and Facility/Client satisfaction. The Region Director will play a pivotal role in ensuring that MedElite is providing the necessary support to our field staff, who are supporting our client facilities through direct patient care.

Responsibilities

• Facilitate communication regarding policy and process updates, questions related to HTR and Care Management reports
• Work with MedElite internal teams on making adjustments when needed, based on feedback from our providers, regional representatives, and MedElite corporate office to ensure the alignment of MedElite's operational procedures with facilities' initiatives and existing procedures
• Act as the facility liaison and manage new service requests
• Act as the primary point of contact for Facility providers, including Medical Directors, Specialists, and PCPs
• Provide support for field providers regarding any matters outside of daily operations: documentation and coding questions, clarification of MedElite policies, billing questions, etc.
• Conduct in-person facility site visits, on an as-needed basis, including quarterly meetings with the assigned Medical Directors
• Address provider performance and productivity based on audit results, timeliness, and quality of documentation, compliance issues, etc.
• Handle escalations from the account manager related to MedElite/Infinite facilities and providers
• Confirm facility contacts and explain the role of each, e.g., Specialty Scheduling contact, HTR Reports, AI daily reports, etc.
• Partner with Sales staff to support growth efforts through presentations to prospective accounts and facility assessments

Requirements

• Active RN or NP License
• Bachelor's degree in Business, Sales, or a clinically related degree such as nursing
• Minimum 4 years of experience in supporting staff and providers in a Clinical Setting, sales experience, and/or experience as an RN/NP in a long-term care setting
• Strong leadership skills with proven experience in handling employee escalations, customer service, and problem-solving
• Strategic thinker with a passion for providing support to clinical staff and impacting outcomes for patients in a long-term care setting
• Excellent interpersonal and communication skills with the ability to collaborate effectively across diverse teams
• Demonstrated knowledge of Current Procedural Terminology (CPT)
• Computer work including keyboard and mouse use for extended periods. Occasional travel. Prolonged sitting.

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off
• Commuter Benefits

Why Work With Us?

• Make a meaningful impact in the nursing home community
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affinitive Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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