Regional Clinical Manager

Haemonetics Corp; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Haemonetics Corp is seeking a Regional Clinical Manager to lead the Clinical Specialist team across a region. The role partners with the Regional Sales Director and Account Managers to drive regional objectives and support new customer onboarding with clinical education.

You will coach and develop staff, manage relationships with physicians and hospital staff, and ensure high-quality clinical coverage and education across the region.

Qualifications

• Bachelors degree or higher in arts/science and relevant clinical certifications.
• Minimum 6+ years in medical device clinical support with leadership experience.
• Proven management and coaching abilities in a clinical team setting.

Responsibilities

• Lead, train and develop clinical specialist personnel to meet strategic objectives.
• Recruit and retain regional clinical staff through clear direction and communication.
• Build relationships with physicians, decision-makers, and hospital staff.
• Deliver clinical expertise for product usage and procedural consistency.
• Address product usage issues and provide in-service training as needed.
• Oversee regional education and training activities and on-boarding.
• Present clinical papers and Haemonetics value proposition while complying with regulations.

Skills

Managerial skills

Interpersonal skills

Structural heart

Communication skills

Financial acumen

Confidentiality handling

Verbal communication

Attention to detail

Medical devices knowledge

Emotional intelligence

Teamwork

MS Office

Education

Bachelors of Arts or Science

Health science registrations/certifications

Job description

Job Details

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Job Summary

The Regional Clinical Manager (RCM) reports directly to the Regional Sales Director and takes the lead role in the management of the Clinical Specialist (CS) team for a given region. The RCM will work closely with the Regional Sales Director and Account Managers to collaborate and execute on regional and territory strategic objectives. Additionally, the RCM will facilitate the onboarding, training, ongoing clinical competency and professional development of the region's clinical team and will be a key stakeholder in the timely execution of new customer acquisition, clinical education and training. By facilitating effective case coverage to support customer clinical needs throughout the region, the RCM will contribute to achieving projected sales goals, new customer onboarding, company objectives, and driving increased sales revenue.

Essential Duties

• Lead, train and develop clinical specialist personnel as needed for strategic execution of objectives as agreed upon by the interventional field leadership team.
• Recruit, retain and develop clinical specialist team in the region through effective leadership, support, direction, clarity of communication, and objective setting.
• Identify, establish, and maintain productive working relationships with key physicians, decision makers, customers and administrative staff.
• Provide clinical expertise to end users in accordance with the instructions for use of the product portfolio and its appropriate use to facilitate procedural consistency and best clinical outcomes.
• Identify issues related to the use of Haemonetics products and immediately share those issues with the Regional Sales Director and appropriate TM. If issues stem from incorrect or inappropriate usage of the device, provide additional in-service training to the impacted clinical staff.
• Facilitate the clinical training and onboarding of new field personnel.
• Provide and assist in education and training activities with physicians, hospital support staff, and Haemonetics personnel. Stay abreast of and communicate clinical data regarding Haemonetics portfolio of products.
• Recognize and understand competitive products, industry trends, and Haemonetics products.
• Oversee local education and training activities including coordination and set up of programs, procedural troubleshooting, and coordination and facilitation of staff in-services.
• Serve as the region expert for interventional technology procedures and function as the region lead for simulation and training.
• Expertly present Haemonetics clinical papers, overall value proposition while complying with all external regulations and internal policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Bachelors of Arts or Science.

Education

• Bachelors of Arts or Science (Required)
• Health science and appropriate registrations or certifications (RN, RCIS, RCSA, RVMS, etc.)

Experience

• 6+ years of directly related experience in the medical device industry in clinical support. Strong clinical orientation, experience with products for use in interventional and structural cardiology. Extensive experience in the cardiac cath lab environment or as a scrub nurse/tech for structural heart procedures.
• 3+ years of leadership or managerial experience in managing a clinical team.
• 3+ years of medical device experience.
• 3+ years of interventional cardiology and electrophysiology in a clinical or commercial role.

Skills

• Proven managerial skills for coaching and developing preferred.
• Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
• Previous industry experience with structural heart clinical specialist role.
• Ability to persuasively communicate and tailor the interventional technologies value proposition.
• Analytical with financial acumen (understanding of how our products performance and data impacts a health system’s bottom line).
• Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
• Excellent verbal and written communication skills.
• Attention to detail to maintain records and process reports.
• A thorough knowledge of the medical device market, products, and territory’s customer base.
• Emotional intelligence to manage their schedule effectively and efficiently.
• Values teamwork and collaboration internally and externally with customers.
• Knowledge of MS office systems.

Physical Demands

• Sitting; remaining in a seated position
• Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling.
• Lifting/moving up to 10 pounds.
• Fine manipulation; picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Keyboarding; entering text or data into a computer or other machine by means of a keyboard.
• Exposure to blood.

Travel Expectations

Regular domestic: 25-50%

EEO Policy Statement

EEO Policy Statement.