Regional Business Office Manager

RHA Health Services, LLC; Kannapolis (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Payactiv

Discount program

Paid time off

Health insurance

401(k)

Wellbeing program

Training

Job summary

RHA Health Services seeks a Regional Business Office Manager to oversee financial performance and daily administrative needs across multiple units in the Kannapolis region. You will collaborate with administrators and department heads to analyze performance, develop budgets, and ensure regulatory compliance.

The role emphasizes leadership, cross-department coordination, and strong financial controls to support the organization’s mission and service quality.

Qualifications

• Bachelor’s degree or higher in business administration, finance, or related field.
• Strong financial acumen with ability to analyze budgets and reports.
• Excellent leadership and communication skills for team development.

Responsibilities

• Analyze financial performance and prepare budgets; participate in monthly reviews.
• Lead administrative and office staff; hire, train, and guide performance.
• Coordinate across departments to ensure accurate service user information and PHI handling.
• Manage financial records and data entry, including admissions, discharges, and billing timelines.
• Oversee office operations, equipment, and supplies, and ensure internal controls and security.

Skills

Financial analysis

Leadership

Regulatory compliance

Budget management

Communication skills

Education

Bachelor’s degree in Business Administration

Job description

We are hiring for: Regional Business Office Manager Type: Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Regional Business Manager is responsible for overseeing the business operations across all units within an assigned region, ensuring financial performance, operational efficiency, and regulatory compliance. This role involves collaborating closely with administrators, directors, regional directors, and department heads to develop and analyze performance reports and ensure the smooth execution of business functions. The Regional Business Manager plays a critical role in maintaining the financial health of the organization while supporting the day-to-day administrative needs of multiple locations.

DUTIES AND RESPONSIBILITIES:

• Financial Analysis and Reporting: Assist administrators in analyzing the financial performance of each unit. Develop, process, and analyze performance reports, prepare budgets, and participate in monthly financial reviews to ensure targets are met and provide recommendations for improvement.
• Leadership Responsibilities: Support administrative and office staff, including interviewing, making hiring recommendations, training, planning, and guiding work. Review performance, address complaints, and resolve problems to promote team effectiveness and performance.
• Cross-Departmental Coordination: Work closely with department heads to establish and monitor systems that ensure the accurate collection and management of service user information.
• Financial Records Management: Oversee the maintenance, filing, and security of financial records and Protected Health Information (PHI). Ensure that records are retained following required formats and regulatory guidelines.
• Data Management: Manage accurate entry of consumer information, including admissions, discharges, and medical record updates. Ensure billing protocols are adhered to within required timeframes.
• Office Operations: Oversee general building maintenance as needed, including ordering, and maintaining office supplies, and operating and maintaining office equipment.
• Financial Management: Ensure the completion of daily deposits, oversee petty cash funds, and maintain petty cash documentation. Oversee the RFMS Management process which includes; monitoring room and board payments, admissions agreements, managing the annual social security process and the Representative Payee process where applicable. Monitor company credit cards and time requirements for reconciliation to close out financials. Distribute accounts payable checks and ensure proper financial controls are in place.
• Staff Training and Support: Provide training and technical support to staff across assigned units.
• Technical Support: Performs Security Access Manager responsibilities for PaceNet and/or other platforms.
• Other Duties: Demonstrates flexibility and commitment to meeting unit and consumer needs. Performs additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

This position may supervise Business Managers and other office staff positions.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business administration, finance, or equivalent experience in lieu of degree preferred
• Extensive experience in business management, particularly in a multi-unit or regional role.
• Strong financial acumen, with proven ability to analyze and manage budgets and financial reports.
• Excellent leadership and communication skills, with experience in managing and developing teams.
• Familiarity with medical records management and compliance with PHI regulations.
• Ability to travel within the state as needed.
• Proficiency in office management software, financial systems, and data entry tools.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
• Frequent use of standard office equipment, including computers, phones, and other peripherals.
• Ability to lift and carry items within a reasonable weight range, if necessary.
• Regular use of technology and exposure to prolonged periods of screen time.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high-quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. RHA Health Services - Where Compassion Meets Career.