Regional Benefits Operations Manager

Scottins; Greensboro, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Scott Insurance in Greensboro, NC is seeking a Regional Benefits Operations Manager to lead account management teams across the region and partner with Talent Acquisition to drive recruitment and onboarding.

In this highly visible, strategic role you will coach managers, oversee performance metrics, and collaborate with Producers, HR, IT and Accounting to improve processes. This is a hybrid position: three days in-office per week and two days remote.

Qualifications

• 2+ years of people management in employee benefits.
• Active Life & Health license or ability to obtain within 90 days.
• Strong communication and conflict-resolution skills.
• Knowledge of self-funded insurance and captives.
• Willingness to travel (30-40%) across the Scott Insurance footprint.
• Experience with Zywave or Applied Epic is preferred.
• Experience with agency/carrier operations is a plus.
• Ability to lead recruitment and training initiatives.

Responsibilities

• Lead Benefits Account Managers in your region and develop team performance.
• Resolve complex client requests and drive service improvements.
• Spearhead team training and career development opportunities.
• Monitor performance using productivity metrics and coaching.
• Conduct 1:1 meetings and annual performance reviews.
• Attend leadership meetings and drive policy changes to improve processes and culture.
• Collaborate with Talent Acquisition to hire and onboard new members.
• Build cross-functional relationships with Producers, Accounting, HR and IT.
• Work with Producers to create efficiencies and improve team performance.
• Provide exceptional service to colleagues and clients.
• Other duties as assigned.

Skills

People management

Communication

Problem solving

Travel readiness

Life & Health license

Benefits knowledge

Tools

Zywave

Applied Epic

Agency management systems

Job description

With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 24 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional Benefits Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

As the Regional Benefits Operations Manager, you will participate in leading account management teams across your assigned region. You will oversee Account Manager performance, partner with Talent Acquisition to spearhead recruitment processes, and lead team-wide training efforts. You may also assist with escalated client requests. As the Regional Manager, you will sit in a highly visible and strategic role, allowing you to partner with our management teams and drive organizational change.

This will be a hybrid position (3 days in-office per week + 2 days remote).

PRINCIPAL DUTIES & RESPONSIBILITIES

• Lead Employee Benefits Account Managers in your assigned region, monitor their workflows, and work with the VP of Benefits Operations on team development.
• Resolve complex and/or escalated client requests.
• Spearhead team training efforts and present continuous improvement/career development opportunities.
• Monitor individual and team performance through productivity metrics, coaching, and training.
• Conduct 1:1 meetings with direct reports and deliver annual performance reviews – providing constructive feedback and measurable goal planning.
• Participate in leadership meetings (reporting results and recommendations) and set policy changes to drive process improvement efforts and enhance company culture.
• Collaborate with Talent Acquisition to interview, hire, and onboard new team members.
• Communicate cross-functionally and build strong relationships with Producers and departments such as: Accounting, Talent Acquisition, HR and IT.
• Work closely with Producers to create efficiencies and improve overall team performance.
• Provide exceptional service to colleagues and clients.
• Other duties as assigned.

POSITION QUALIFICATIONS & REQUIREMENTS

• Active Life & Health license or the ability to obtain a license within 90 days of employment.
• Significant benefits coverage knowledge including self-funded insurance and captives.
• 2+ years of people management experience within the employee benefits space.
• Willingness to travel (30-40%) across the Scott Insurance footprint.
• Must have the ability to problem solve and make decisions with little oversight.
• Understanding of agency management system functionality, service, and sales processes.
• Strong communication, people management, and conflict resolution skills.
• Agency or carrier experience preferred.
• Knowledge of Zywave and Applied Epic preferred.

Scott Insurance is an Equal Opportunity Employer