Regional Banking Sales and Service Coordinator II- Forth Worth, TX

Huntington; Fort Worth (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Huntington Bank is seeking a Regional Banking Sales and Service Coordinator in Fort Worth to onboard new regional customers and manage ongoing relationships for portfolios from $2 million to $50 million in annual sales. The role emphasizes cross-sell and delivering a Simply the Best customer experience.

You will support bankers in portfolio management, complete loan due diligence, and ensure timely renewals while coordinating relationship plans and online banking onboarding.

Qualifications

• Bachelor's degree or equivalent experience in sales/finance.
• Minimum 2 years of sales in financial services or credit.
• Excellent customer service and communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist bankers in managing their portfolio of customers with $2 million to $50 million in annual sales.
• Coordinate the due diligence and document gathering necessary to get new and renewal loans documented and closed.
• Ensure renewals are completed on a timely basis.
• Pipeline management and ensuring financial statements are collected on time.
• Build and maintain long-term customer relationships using a relationship plan/model.
• Coordinate with bankers and partners to prepare Relationship Plans for each customer.
• Manage NSF/OD items and coordinate resolution with bankers and customers.
• Handle post-loan requests such as advances, payments, payoff, and research.
• Assist customers with onboarding and maintenance of online banking platforms.
• Ensure regional banking incident is submitted to Incident team for suspected fraudulent transactions.
• Connect customers to appropriate teams for bank products.
• Maintain knowledge of products, systems, policies, and procedures.
• Identify, assess, and manage risk and adhere to policy and procedure acknowledgements.
• Assist in onboarding and training of new SSC colleagues.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Relationship building

Team collaboration

Education

Bachelor's degree

Tools

MS Office

PC skills

Job description

# **Description****Summary:**The Regional Banking Sales and Service Coordinator is responsible for the onboarding of new Regional Banking customers and managing the on-going relationship to ensure quality control and a “Simply the Best” customer experience for a group of Bankers with portfolios of customers with $2 million to $50 million in annual sales. Responsibilities are approached with significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team. Continually reviews portfolio to uncover other business opportunities. Responsible for client service and client management utilizing a relationship plan/model.**Duties and Responsibilities:*** Assist bankers in managing their portfolio of customers with $2 million to $50 million in annual sales.* Coordinate the due diligence and document-gathering necessary to get new and renewal loans documented and closed.* Ensure renewals are completed on a timely basis.* Pipeline Management* Ensure required financial statements are collected from customers on a timely basis.* Building and maintaining long-term customer relationships to ensure quality control and a Simply the Best customer experience.* Client service and client management utilizing a relationship plan/model .* Coordinate with bankers and partners to prepare Relationship Plans for each customer.* Manage NSF/OD items and coordinating resolution with bankers and customers.* Handle post-loan requests such as advances, payments, payoff, and research.* Research and resolve service and operational issues related to deposit and credit accounts.* Assist customers with onboarding and maintenance of online banking platforms.* Ensure a Regional Banking incident is submitted to the Incident team for suspected fraudulent transactions.* Connecting customers to the appropriate teams for recommended bank products.* Maintain up-to-date knowledge of products, systems, policies, and procedures.* Responsible for focus and awareness of identifying, assessing, and managing risk and adhering to policy and procedure acknowledgements.* Participate in identifying issues of concern and keeping department management informed as needed.* Assist in the onboarding and training of new SSC colleagues.* Perform other duties as assigned.**Basic Qualifications:*** Bachelor's degree or the equivalent of an additional 2 years of sales in a financial services or credit environment* Minimum of 2 years of sales experience in a financial services or credit environment**Preferred Qualifications:*** Excellent in customer service, highly motivated, focused, and goal oriented* Strong verbal and written communication skills with professional demeanor.* Exceptional organizational skills with attention to detail, planning and follow-up* Ability to build and maintain strong internal and external customer relationships* Capable of multitasking and working independently under pressure with minimal supervision* Proficient in PC usage, internet tools, and Microsoft Office* Regional Banking sales and product knowledge* Consultative selling and profiling experience* Proven track record of working well in a team environment* Strong organizational skills with attention to detail* Ability to multi-task**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.