Regional Account Specialist - Infusion

Amerita Inc.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

HSA & FSA Savings Accounts

401(k) Retirement Plan

Company paid Life and AD&D Insurance

Short-Term and Long-Term Disability

Tuition Reimbursement

Paid Time Off & Holidays

Job summary

Amerita seeks a Regional Account Manager (inside sales) to develop and manage a designated Texas territory, educating prescribers and coordinating care to ensure service level requirements. You will collaborate with Pharmacy OPS and outside sales to drive prescriber experience and sales goals.

The role involves building relationships with physicians, NPs, PAs, and office staff, handling referrals, and using RAMConnect to process prescriptions efficiently.

Qualifications

• Iequired Associate degree or equivalent in healthcare/pharmacy.
• Bachelor's degree desired.
• 2+ years' healthcare or customer service experience preferred.
• Demonstrates strong communication, teamwork and organizational skills.
• Maintains HIPAA patient confidentiality.

Responsibilities

• Seeks opportunities to improve prescriber experience and collaborates with Pharmacy OPS and outside sales to meet goals.
• Meets call expectations for assigned prescribers focusing on top targets and pipeline leads.
• Develops key specialty practices and relationships in neurology, immunology, and GI within the territory.
• Supports education and delivery of product messages and drug launches to ensure territory performance.
• Forwards clinical questions to Staff Pharmacists and documents updates in CRM.

Skills

Account management

Healthcare experience

Customer service

Communication skills

HIPAA confidentiality

CRM data entry

Education

Associate degree or equivalent in healthcare/pharmacy

Bachelor's degree desired

Tools

RAMConnect

CRM

Job description

Our Company

Amerita

Overview

Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings

Schedule: Monday - Friday, 8:00am - 5:00pm.

We Offer

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage
• Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient's profile and/or CRM regarding every update and aspect of a customer's/physician's care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
• Obtains and manages prescriber communication preferences
• Nurtures and manages prescriber relationships to improve loyalty, and retention
• Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Supervisory Responsibility: No

Qualifications

• Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
• Bachelor's Degree desired
• 2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
• Team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Self-motivated and results driven.
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
• Maintain HIPAA patient confidentiality.
• Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
• Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
• Exceptional probing and consultative communication skills.
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM.

To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs

Percentage of Travel: 0-25%

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the admini