Regional Account Manager-Print Sales

Federal Express Corporation; San Jose (CA); Remote; USD 80,000 - 106,000; Full time

Job summary

Federal Express Corporation in NorCal is seeking a Regional Account Manager, Commercial to drive strategic relationships with named corporate accounts and expand FXO's footprint in the region.

The RAM will work from home in Northern California, travel as needed, and partner with Sales and Operations to deliver tailored FXO solutions that meet customer objectives.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of business-to-business solutions selling experience required with a focus on prospecting new customers and developing existing business relationships.
• Demonstrated business math and intermediate computer skills with MS Office.
• High level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization.
• Demonstrated understanding of sales financial targets/quotas with proven successful results.
• Strong conceptual selling, presentation, closing and organizational skills.
• Highly self-motivated, with a strong appetite for learning.
• Articulate; uses clear, convincing and tailored communication.
• Proven selling skills and knowledge of value propositions.
• Recognized flexible disposition; open to coaching and feedback.
• Experience within the document solutions or product offerings industry, preferred but not required.
• Experience utilizing Customer Relationship Management (CRM) software programs, preferred.
• Presents a personal professional image.

Responsibilities

• Serves as a trusted advisor to the customer using a proactive, strategic approach, while developing tactical plans to drive the strategy and revenue delivery
• Achieves all sales activity standards, and revenue and performance objectives related to retention and growth of both existing and new customer prospects
• Upon identifying customer business objectives, identifies and demonstrates how FXO products and services meet customer needs
• Develop strategies to grow, enhance and maintain long‑term profitable customer relationships
• Actively partner with both Sales and Operations leadership
• Engage resources required, both corporate and field, to support sales implementation and activation efforts
• Function as liaison between customer and FXO corporate teams, plus vendor partners as needed
• Manage the entirety of assigned customers and travel when necessary to locations (with possible national travel) within the account, as required to include scheduling and conducting regular in‑person visits to new and existing customers
• Provide pricing information and pricing levels to named account base, per established pricing guidelines
• Interact with Sales leadership and support resources to develop and execute sales strategies for existing customers and new business development
• Participate in the identification and qualification of new customer prospects, and provide relevant information to be considered for the customer base
• Initiate marketing activities to activate FXO services to defined customer segments
• Ensure that customers are trained to utilize the FXO ordering and purchasing guidelines for products
• Drive target products and promotions, as directed
• Work with other sales resources in a team selling capacity to include involvement with other FedEx operating companies and secondary coverage to national customers, as assigned
• Refer project management, including outsourcing coordination, to appropriate Operations resources
• Direct, plan and assist in customer recovery as appropriate
• Build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management (CRM) tool
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Work and utilize the extensive FedEx sponsorship programs to host key clients and strengthen customer relationships
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All other duties as needed or required

Skills

Prospecting

Strategic selling

CRM experience

Relationship building

Sales planning

Education

Bachelor's degree or equivalent

Tools

CRM software

MS Office

Job description

POSITION SUMMARY:

The Regional Account Manager, Commercial (RAM) is a strategic, consultative sales professional responsible for prospecting, cultivating and penetrating sales within selected (named) corporate/regional accounts. The RAM also prospects for large, strategic corporate customers that can be added into the portfolio. Following the FXO sales process, this position will identify, acquire, activate and grow FedEx Office customers. The RAM serves as the primary contact for developing long‑term customer relationships and negotiating, securing, and activating program purchase commitments at established price levels. The RAM uses business acumen to identify unique solutions from the FedEx Office (FXO) suite of products and services that match the customers' business objectives. The portfolio's assigned customers are primarily located in North California. Applicants should reside in Nor Cal.This is a work from home position.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Serves as a trusted advisor to the customer using a proactive, strategic approach, while developing tactical plans to drive the strategy and revenue delivery
• Achieves all sales activity standards, and revenue and performance objectives related to retention and growth of both existing and new customer prospects
• Upon identifying customer business objectives, identifies and demonstrates how FXO products and services meet customer needs
• Develop strategies to grow, enhance and maintain long‑term profitable customer relationships
• Actively partner with both Sales and Operations leadership
• Engage resources required, both corporate and field, to support sales implementation and activation efforts
• Function as liaison between customer and FXO corporate teams, plus vendor partners as needed
• Manage the entirety of assigned customers and travel when necessary to locations (with possible national travel) within the account, as required to include scheduling and conducting regular in‑person visits to new and existing customers
• Provide pricing information and pricing levels to named account base, per established pricing guidelines
• Interact with Sales leadership and support resources to develop and execute sales strategies for existing customers and new business development
• Participate in the identification and qualification of new customer prospects, and provide relevant information to be considered for the customer base
• Initiate marketing activities to activate FXO services to defined customer segments
• Ensure that customers are trained to utilize the FXO ordering and purchasing guidelines for products
• Drive target products and promotions, as directed
• Work with other sales resources in a team selling capacity to include involvement with other FedEx operating companies and secondary coverage to national customers, as assigned
• Refer project management, including outsourcing coordination, to appropriate Operations resources
• Direct, plan and assist in customer recovery as appropriate
• Build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management (CRM) tool
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Work and utilize the extensive FedEx sponsorship programs to host key clients and strengthen customer relationships
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree or equivalent experience required
• 5+ years of business-to-business solutions selling experience required with a focus on prospecting new customers and developing existing business relationships
• Demonstrated business math and intermediate computer skills with MS Office
• High level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
• Demonstrated understanding of sales financial targets/quotas with proven successful results
• Strong conceptual selling, presentation, closing and organizational skills
• Highly self‑motivated, with a strong appetite for learning
• Articulate; uses clear, convincing and tailored communication
• Proven selling skills and knowledge of value propositions
• Recognized flexible disposition; open to coaching and feedback
• Experience within the document solutions or product offerings industry, preferred but not required
• Experience utilizing Customer Relationship Management (CRM) software programs, preferred
• Presents a personal professional image
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's degree or equivalent experience required
5+ years of business-to-business solutions selling experience required with a focus on prospecting new customers and developing existing business relationships
Demonstrated business math and intermediate computer skills with MS Office
High level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
Demonstrated understanding of sales financial targets/quotas with proven successful results
Strong conceptual selling, presentation, closing and organizational skills
Highly self‑motivated, with a strong appetite for learning
Articulate; uses clear, convincing and tailored communication
Proven selling skills and knowledge of value propositions
Recognized flexible disposition; open to coaching and feedback
Experience within the document solutions or product offerings industry, preferred but not required
Experience utilizing Customer Relationship Management (CRM) software programs, preferred
Presents a personal professional image

ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay: San Jose & San Francisco: $7,152.35/mo - $9,476.86/mo; Sacramento: $6,556.32/mo - $8,687.12/mo; Fairfield: $6,854.33/mo - $9,081.99/mo

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job‑related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

California Fair Chance:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, theCity of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance,and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)