Regional Account Manager

The Terminix International Company Limited Partnership; Town of Florida (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Professional growth

Paid holidays

Flexible work options

Job summary

Ambius is seeking a Program Manager to oversee a mid-market account portfolio, ensuring service delivery excellence and proactive expansion opportunities. You will act as the primary client advocate, coordinating with Specialists, Operations, and Finance to meet contractual standards.

The role requires strong cross-functional leadership, 3–5 years of related experience, and a degree in business or equivalent. Travel up to 50% is expected.

Qualifications

• Bachelor's Degree in a business or management-related field or equivalent experience.
• Strong communication and negotiation skills across cross-functional teams.
• Demonstrated ability to execute on projects and initiatives.

Responsibilities

• Serve as the lead relationship contact for a portfolio of mid-market accounts.
• Oversee service delivery aligning with SLAs and quality standards.
• Conduct regular client consultations and business reviews.
• Analyze account data to provide ROI insights and identify expansion opportunities.
• Coordinate with internal teams to resolve issues and add value.

Skills

Cross-functional fluency

Analytical thinking

Communication

Self-starter

Financial acumen

Education

Bachelor's Degree in business/management

Tools

Google apps (Docs/Sheets/Calendar/Drive)

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The Program Manager is responsible for the health, retention, and growth of a dedicated portfolio of mid-market accounts within the Ambius business. You will serve as the primary point of contact for these clients, ensuring that service delivery meets contractual standards while proactively identifying opportunities to expand our footprint within their business.

Duties & Responsibilities

• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
• Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
• Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
• Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
• Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
• Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts.
• This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
• Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
• Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
• Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
• Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
• This position will require frequent travel up to 50%.

Candidate Requirements

• Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills.
• Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks.
• Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country.
• Analytical Thinking: Turns raw data into a compelling story of ROI.
• Resilience: Remains calm and professional during high-pressure situations.
• Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations.
• Experience Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus).
• Bachelor's Degree in a business or management-related field OR equivalent years of experience required.
• Demonstrated ability to execute on projects and initiatives.
• Excellent communication skills, both verbal and written.
• Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
• Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.).
• Ability to demonstrate financial knowledge and business acumen.
• Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact.
• Strong attention to detail and sound decision-making skills.
• Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences.

Why Choose Us?

Below you'll find information about some of what we have to offer.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

At Ambius, interior plantscaping means more than just plants. We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive. Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing. Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants. In summary we are responsible for providing any sized organisation with interior plantscaping which engages clients and their staff through the health benefits of plants indoors.