Regional Account Manager

James Hardie Corporation; Boston (MA); On-site; USD 83,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Paid Time Off

401(k) with match

Wellness programs

Job summary

James Hardie Building Products Inc. in Massachusetts seeks a Regional Account Manager to own contractor demand for Exteriors and Outdoor Living products. You will defend business, grow market share, and drive premium product adoption across assigned accounts from Cape Cod to Southeastern MA.

You will build strong relationships, execute district plans, and translate customer feedback into product and service improvements. Travel up to 50% is required.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of progressive sales experience with organization and discipline.
• 1+ years of experience with a CRM system (Salesforce, HubSpot, Zoho).
• Ability to travel outside of local market up to 50% of the time.
• Valid driver’s license and reliable transportation.

Responsibilities

• Account management and business development for key contractor accounts.
• Build long-term relationships and ensure customer satisfaction and loyalty.
• Identify opportunities to expand product adoption and share of wallet.
• Develop account plans and execute growth targets.
• Conduct regular business reviews and translate feedback into improvements.
• Maintain CRM data, forecast performance, and prioritize actions.

Skills

Sales Expertise

Business Consultation

Communication/Influence

Building Products Knowledge

Education

Bachelor's degree or equivalent experience

Tools

CRM systems (Salesforce, HubSpot, Zoho)

Job description

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James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com .

The Regional Account Manager (RAM) Exteriors and Outdoor Living, reports to the District Sales
Manager and works with a regional team of sellers. The RAM has the responsibility of owning
downstream contractor demand for all James Hardie products within an assigned segment. The
role is responsible for defending business, gaining customer wallet share, while driving material
conversion and growing market share, expanding the premium product adoption. The role regularly
executes district plans and partners with Channel Manager and field teams to convert demand into
sustained territory growth.

Location: Southeastern Massachusetts, Cape Cod and the Surrounding Areas.

What You’ll Do:

Key Responsibilities:

• Account Management/Business Development
• Build and maintain strong, long‑term relationships with key customer accounts
  through consistent engagement, responsiveness, and value‑added support.
• Serve as the primary point of contact for assigned accounts, ensuring customer
  satisfaction and loyalty.
• Identify opportunities to expand product adoption, increase share of wallet, and
  introduce new solutions that align with customer needs.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with accounts to assess goals, performance,
  challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing,
  service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.

Drive Demand for All Products

• Drives downstream demand with contractors across both Exteriors and Outdoor
  Living products
• Enables cross-selling opportunities to support Channel Managers
• Builds long-term contractor relationships through ongoing account engagement
  and tailored product solutions, while driving material conversion with contractors,
  and supporting other regional growth priorities.

Manage Dealer Relationships

• Acts as the primary dealer relationship owner for assigned accounts, ensuring
  alignment to James Hardie priorities and enabling effective cross-sell execution
• Partners with dealers to launch campaigns, train sales teams, and connect
  contractor demand to dealer programs

Execute Market Segment Specialization

• Executes against defined sub-specialization (single family repair/remodel, single
  family new construction, or multi-family new construction) by partnering to provide
  product value that aligns with regional growth objectives
• Ability to tailor engagement and messaging to segment-specific needs

Territory Planning/Execution

• Develops and executes a territory plan that translates regional priorities into daily
  activity.
• Manages pipeline, targeting, and follow-up to ensure consistent execution against
  demand-generation goals and adjusts approach based on performance and market
  feedback.

What You’ll Bring:

Core Competencies:

• Sales Expertise: Willingness and ability to cultivate relationships, grow networks, nurture
  leads, and passion to identify targets. Ability to negotiate and collaborate with business
  leaders to achieve an ideal outcome. Strong understanding of sales processes, sales
  funnel management, and sales practices. Knowledgeable of market segmentation and go[1]to-market strategies. Familiar with Customer Relationship Management systems to aid inorganization and planning.
• Business Consultation: Strong business/financial acumen, preferably regarding the
  construction industry. Understanding business (builder/dealer/installer) financials
  (margins, turns, labor optimization), market opportunity and dynamics to advise partners
  for mutual growth. Flexibility to identify and attend key activities within assigned territory
  while being accountable to a priority-based schedule with prospective customers.
• Communication/Influence: Ability to influence internal and external stakeholders and
  advocate for JHBP, effectively building relationships at all levels of an organization. Able to
  present in front of large groups and convey messages in a captivating manner. Familiar with
  key communication tools (DISC, SLII, etc.).
• Building Products Knowledge: Familiar with of basic construction practices with the
  ability to understand residential construction process. Learns James Hardie product line,
  including features, applications, installation considerations, and value drivers across
  residential and commercial projects.

Candidate Requirements:

• Bachelor's degree or equivalent experience required.

• 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry.

• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)

• Ability to travel outside of local market up to 50% of the time

• Valid driver’s license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company’s driving eligibility standards

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $82,700 to $110,300. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with match
• Work-Life Balance: parental leave, wellness programs

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.