REGION SALES SUPPORT SPECIALIST - Charlotte, NC

Custom Truck One Source, Inc.; Charlotte (NC); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Custom Truck One Source, Inc. in Charlotte, NC is seeking a Region Sales Support Specialist to back the field sales team, ensuring on‑time and on‑budget products meet customer needs. You will assign leads and help with forecasts, quotes, invoicing, and title paperwork.

Responsibilities include coordinating with logistics, title teams, and the Account Manager to support RFQs and sales activity in a fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• Associates degree or equivalent college degree.
• 3-5 years proven experience in a similar role.

Responsabilités

• Assign incoming leads to reps/regions and keep stakeholders informed.
• Review backlogs and ensure timely completions and updates.
• Manage monthly forecast in Salesforce.com and report to Region Sales Manager.
• Coordinate pre-paints with build locations and monitor timelines.
• Review custom build quotes for accuracy before submission to customers.
• Coordinate with logistics to dispatch sold trucks and manage title paperwork.
• Assist in gathering customer information for invoicing and title completion.
• Support region sales team in RFQ responses and quote revisions.
• Ensure required company documentation is completed in Salesforce.com.

Connaissances

Sales support

Customer service

Forecasting

Communication

Formation

Associates degree

Outils

Salesforce.com

Microsoft Office

Description du poste

Custom Truck One Source (CTOS) is a leading provider of specialty trucks, heavy equipment, rentals, parts, service, and equipment solutions across North America, serving the utility, telecommunications, rail, infrastructure, forestry, and specialty contractor markets.

The Region Sales Support Specialist role performs duties related to the profitable sales and customer retention while projecting a positive image of the company. This role directly supports the company’s field sales team to ensure we deliver on-time and on-budget products that meets the customer’s needs in a profitable manner. This role supports the Region Account Manager team and reports to the Region Sales Manager.

Essential Functions

• Assign incoming leads to the appropriate reps/regions
• Review salesperson backlogs for accuracy. Keep reps up to date on completions, delays and or changes
• Work with reps to facilitate and populate monthly forecast in SalesForce.com. You will be responsible to report this to the RSM
• Facilitate pre paints with appropriate build locations and customer visits. Also responsible to keep the timelines accurate throughout the build and elevate when barriers are encountered.
• Support Acct Manager in reviewing custom build quotes for accuracy prior to submitting to customer
• Work with accounting to ensure revenue recognition is completed and accurate
• Coordinate with logistics to dispatch sold trucks to customers. Utilize freight software to assist in the movement of vehicles and customer pick-ups.
• Work with title to ensure docs are sent out in a timely manner. Also request title mock ups, temp tags and any additional title paperwork needed to complete the sale.
• Align with M3 coordinators ensuring all orders are completely placed and accurate.
• Assist in gathering customer information to facilitate invoicing and title completion
• Support the Sales team in quote creation and modification to meet client RFQ requirements.
• Support the Sales staff work in SalesForce.com and required company documentation.
• Perform additional duties as assigned.
• Candidate must reside in Charlotte, NC and/or surrounding areas

JOB REQUIREMENTS

Education & Experience

• Associates degree or other relevant college degree plus proven aptitude for role.
• Non-Degreed: 3-5 years proven experience in a similar role.

Key Traits

• Extremely detail oriented and accurate.
• Excellent organizational skills.
• Ability to effectively communicate with diverse groups.
• Ability to maintain professionalism.
• Ability to meet deadlines and schedules in fast paced environment through setting priorities.
• Outstanding written, verbal, and presentation-based communication skills.
• Ability to manage change effectively and work in a fast paced environment.
• Excellent customer service skills.
• Computers — proficient in Microsoft Suite
• Customer service focused with ability to effectively communicate through various means with diverse groups.
• Proficiency in the English language - Bilingual capability not required, but a plus.

MENTAL/PHYSICAL REQUIREMENTS

• Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
• Attendance – The ability to work as scheduled with punctual attendance 7:45 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands.
• Ability to work in a common office environment, including office machines, chemicals, and environments.
• Oral Expression and comprehension — The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you.
• Written Comprehension and expression — The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
• Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong then proposing solutions to the problem.
• Manual dexterity – The ability to type or operate common office equipment up to 8 hours per day, 40 hours per week.
• Sitting – The ability to sit or stand for long periods of time while performing duties up to 8 hours per day, 40 hours per week.
• Lifting – The ability to bend, stoop and lift up to 25 lbs.

Custom Truck One Source is an Equal Opportunity Employer andprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.