Regency Club Concierge - Luxury Guest Experience

Hyatt Hotels Corporation; San Francisco (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

Hyatt Regency San Francisco is seeking a friendly Regency Club Attendant to deliver exceptional guest service in the Regency Club Lounge. You will ensure the lounge is welcoming, clean, well stocked, and operating smoothly during service periods.

The attendant provides personalized assistance to guests, maintains food and beverage presentation standards, and helps create a refined, hospitable experience that reflects Hyatt’s service values.

Qualifications

• Previous hospitality, food and beverage, lounge, or guest service experience preferred.
• Strong interpersonal and communication skills.
• Ability to provide attentive, courteous, and polished service in a fast-paced environment.
• Basic knowledge of food handling, cleanliness, and safety procedures.
• Ability to stand and walk for extended periods and lift up to moderate weight.

Responsibilities

• Greet Regency Club guests in a warm, professional, and engaging manner.
• Monitor access to the Regency Club Lounge and assist eligible guests with entry questions or concerns.
• Set up, replenish, and break down food and beverage offerings for breakfast, refreshments, evening hors d'oeuvres, and other service periods.
• Maintain cleanliness, organization, and presentation of the lounge, buffet areas, seating spaces, and service stations.
• Ensure all food and beverage items are displayed attractively and replenished in a timely manner.
• Clear tables, wash or transport dishes, and maintain sanitation standards in accordance with Hyatt and local health regulations.
• Respond promptly to guest requests, including beverage service, local recommendations, and general hotel information.
• Communicate guest needs, service issues, and maintenance concerns to the appropriate hotel departments.
• Monitor inventory of lounge supplies, food items, beverages, and guest amenities; notify management of restocking needs.
• Support special guest requests and help resolve service concerns with professionalism and discretion.
• Uphold Hyatt brand standards and contribute to a positive, luxury-oriented guest experience.

Skills

Hospitality experience

Guest service

Interpersonal skills

Communication skills

Stamina

Education

High school diploma or equivalent

Job description

Hyatt Regency San Francisco is seeking a friendly Regency Club Attendant to deliver exceptional guest service in the Regency Club Lounge. You will ensure the lounge is welcoming, clean, well stocked, and operating smoothly during service periods.

The attendant provides personalized assistance to guests, maintains food and beverage presentation standards, and helps create a refined, hospitable experience that reflects Hyatt’s service values.