Reg vCare Pro-Suite SME Field Consultant

Konica Minolta Business Solutions Canada; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Regional vCare Pro-Suite SME, Field Consultant to serve as the primary field-based technical resource supporting dealer installations, onboarding, training, troubleshooting, adoption, and ongoing support of vCare Pro systems within an assigned geographic region.

This role functions as a subject matter expert and trusted advisor to dealer service and fleet management teams, helping drive successful deployment and growth of vCare Pro-Suite

Qualifications

• Advanced knowledge of vCare Pro systems, applications, platforms and workflows.
• Strong analytical, diagnostic and troubleshooting skills.
• Experience conducting onboarding, training and knowledge-transfer activities.
• Experience supporting dealer channel organizations.

Responsibilities

• Serve as regional SME for vCare Pro systems, applications, services and workflows.
• Support dealer onboarding, implementation, training and adoption.
• Provide advanced troubleshooting and technical support for vCare Pro systems.
• Coordinate resolution with internal teams and dealers.
• Deliver training programs, workshops and knowledge-transfer activities for dealer service and fleet staff.
• Promote Remote First service strategy and remote service capabilities.

Skills

vCare Pro systems

Troubleshooting

Remote service

Training delivery

Customer service

Cross-functional collaboration

Education

Bachelor's degree in Business/IT/Engineering or related field

Tools

Microsoft Office

Fleet RMM or remote management platforms

Job description

This posting reflects an existing vacancy that we are actively recruiting for.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Overview

The Regional vCare Pro-Suite SME, Field Consultant serves as the primary field-based technical resource supporting dealer installations, implementations, onboarding, training, troubleshooting, adoption, and ongoing support of vCare Pro systems, applications, platforms, and related solutions within an assigned geographic region. This role functions as a subject matter expert and trusted advisor to dealer service and fleet management teams, helping drive successful deployment, utilization, and growth of vCare Pro-Suite solutions while promoting a Remote First service strategy.

Responsibilities

• Serve as the regional subject matter expert for vCare Pro-Suite systems, applications, services, and workflows.
• Support dealer onboarding, implementation, training, and adoption initiatives for vCare Pro solutions.
• Provide advanced troubleshooting and technical support for vCare Pro systems across sales and service channels.
• Function as the regional escalation point for complex technical issues and coordinate resolution efforts with internal support teams and dealers.
• Analyze system configurations, operational issues, and application functionality to identify root causes and implement corrective action plans.
• Document technical investigations, findings, recommendations, corrective actions, and final resolutions.
• Deliver technical training, onboarding programs, workshops, and knowledge-transfer activities for dealer service and fleet management personnel.
• Conduct vCare Pro-Suite workshops and support implementation of a Remote First service strategy.
• Train and support dealers in the use of remote service capabilities, including remote firmware updates, Remote Panel functionality, and Scan and Reset tools.
• Provide guidance on template creation, deployment methodologies, security settings, fleet standardization, and best practices.
• Assist dealers in increasing remote issue resolution, reducing on-site service activity, and improving operational efficiency through utilization of Pro-Suite tools and workflows.
• Support dealer ERP integration initiatives to ensure successful implementation, workflow alignment, and user adoption.
• Collaborate with Sales DX Support counterparts and other cross-functional teams to ensure successful dealer support engagements and knowledge transfer.
• Support hotline, email, virtual, and on‑site technical support activities.
• Participate in strategic implementation projects, enterprise deployments, workflow assessments, and large‑scale solution implementations.
• Provide after‑hours support when business needs are required.
• Travel up to 25% to support dealer engagements and training activities.

Qualifications

• Advanced knowledge of vCare Pro systems, applications, platforms, and associated workflows.
• Strong analytical, diagnostic, and troubleshooting skills.
• Ability to identify, evaluate, and resolve complex technical and operational issues.
• Strong knowledge of dealer service environments, fleet management processes, and remote service methodologies.
• Ability to effectively deliver technical training, onboarding programs, and presentations.
• Excellent verbal, written, interpersonal, and presentation skills.
• Strong customer service orientation and relationship management capabilities.
• Ability to work independently and collaboratively across multiple teams and stakeholders.
• Strong organizational, project coordination, and time‑management skills.
• Ability to effectively manage multiple priorities in a fast‑paced environment.
• Strong documentation, reporting, and knowledge‑management skills.
• Proficiency with Microsoft Office applications and collaboration tools.
• Knowledge of network infrastructure, firewall administration, security policies, and remote management technologies preferred.
• Bachelor’s degree: Business, Information Technology, Engineering or related field preferred or equivalent combination of education (associate’s degree) and experience.
• Minimum of five (5) years of hands‑on vCare Pro system experience required.
• Demonstrated expertise supporting vCare Pro platforms, applications, and related solutions required.
• Experience providing advanced technical support, troubleshooting, and issue resolution required.
• Experience conducting onboarding, training, and knowledge‑transfer activities required.
• Proven experience managing technical escalations and driving issue resolution.
• Experience supporting dealer channel organizations.
• Experience with Fleet RMM or similar remote monitoring and management platforms.
• Experience leading or participating in enterprise solution deployments.
• Consulting, implementation, workflow analysis, or process improvement experience.
• vCare Pro certifications or formal vCare Pro training.

Physical Requirements

• Ability to work at a computer for extended periods of time.
• Ability to communicate effectively in person, virtually, and by telephone.
• Ability to travel up to 80% of the time, including overnight travel as required.
• Ability to move throughout customer and dealer locations to support training, implementation, and technical support activities.
• Ability to transport typical business equipment, including laptop, presentation materials, and related technology tools.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third‑party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Déclaration Sur L’égalité Des Chances

Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, de origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.