Refund Specialist

Northside Hospital; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Northside Hospital in Atlanta is seeking a detail‑oriented insurance collections specialist to process payor correspondence and refund requests. You will work via phone, fax, and written communications to ensure correct reimbursement based on current contracts and maximize revenue cycle productivity, while strictly adhering to HIPAA compliance.

Required: 1 year insurance collections/AR experience or 2 years in customer service/banking/accounting; good verbal and written communication; basic

Qualifications

• 1 year insurance collections/ AR receivables experience or 2 years of customer service/banking/ accounting experience.
• Good verbal and written communication skills.
• Basic computer skills, including the Microsoft Office Suite.
• Basic reading, writing, and arithmetic skills.

Responsibilities

• Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates based on current client contracts and responds to payor requests in a timely manner. Utilizes knowledge of the revenue cycle and patient accounts to maximize productivity.
• Abides by and promotes HIPAA compliance at all times.

Skills

Verbal communication

Written communication

Microsoft Office

Basic arithmetic

Job description

2026-106195

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Processes payor correspondence and refund requests through extensive phone, fax, and written correspondence with the payors and pricing agencies. Ensures correct reimbursement rates based on current client contracts and responds to payor requests in a timely manner. Utilizes knowledge of the revenue cycle and patient accounts to maximize productivity. Abides by and promotes HIPAA compliance at all times.

Required

• 1 year insurance collections/ AR receivables experience or 2 years of customer service/ banking/ accounting experience
• Good verbal and written communication skills.
• Basic computer skills, including the Microsoft Office Suite
• Basic reading, writing, and arithmetic skills.

Preferred

• Knowledge of healthcare receivables and collections, including denial and appeal processes.
• 6. Understanding of the healthcare revenue cycle
• 7. Coding knowledge or CPC certification
• 8. Knowledge and ability to use insurance company websites.