Refund Representative I

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System in Florida is seeking a detail-oriented staff member in the Patient Financial Services department to handle credit balances. The role involves refunds, researching and reviewing credit balance accounts, pulling files and EOBs, and ensuring proper refunds are issued.

The position also handles patient questions about credits and makes account adjustments in the patient accounting system, while processing all related mail and supporting the department's internal

Qualifications

• Minimum of one year of relevant healthcare or cash posting experience.

Responsibilities

• Refunds, researches, and reviews credit balance accounts; pulls files and EOBs to refund to the proper party.
• Answers patient questions about credit balances and makes adjustments in the patient account system.

Skills

Cash postings

Healthcare experience

Education

Associate's degree or higher in a relevant field

Job description

Department

Patient Financial Services

Job Summary

Refunds, researches, and reviews credit balance accounts. Pulls files, insurance EOBs and zero statements to research and review accounts that have credit balances, refunding the proper party based on completed research. Answers all patient's questions concerning a credit balance. Corrects any accounts via the patient account system that need adjustments to update status. Works all incoming mail concerning credit balances. Performs all other duties as assigned.

Required Qualifications

• Require a minimum of one (1) year of relevant healthcare or cash posting experience. An Associate's degree or higher in a relevant field can be considered in lieu of the required experience.

Preferred Qualifications

• Prefer strong written and verbal communication skills with the ability to communicate effectively with a distinct speaking voice and good listening skills.
• Prefer demonstrated ability to type a minimum of forty-five (45) words per minute, as well as, ten- (10-) key adding abilities.
• Prefer organizational skills and an understanding of the importance of internal controls.
• Prefer the ability to interact with public and handle difficult situations diplomatically.
• Prefer working knowledge of Managed Care, Medicare, and Medicaid reimbursements.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/