Refugee Health Administrator -PHCOP III - Newcomer Health Program

State of Colorado; Denver (CO); Hybrid; USD 65,000 - 105,000; Full time

Job summary

Colorado Department of Public Health and Environment seeks a dedicated professional to support the Newcomer Health Program in improving access to care for refugees and newcomers resettling in Colorado. You will liaise with clinics, state agencies, and partners to ensure effective health screenings and coordinated services.

The role emphasizes contract management, interagency collaboration, and health equity, with a focus on domestic medical exams and benefits coordination for diverse populations

Qualifications

• Six (6) years of relevant experience in public health programs or refugee resettlement.
• Combination of related education in Public Health, Healthcare Administration, or related fields.

Responsibilities

• Support CDPHE and CRSP management in monitoring contracted clinics and service delivery.
• Coordinate contract development, budgets, and performance monitoring.
• Advise on refugee health program coordination and health equity initiatives.

Skills

Public health experience

Program coordination

Education

Public Health degree or related

Job description

ABOUT CDPHE

At the Colorado Department of Public Health and Environment, we are charged with protecting Colorado’s health and environment – a responsibility that affects every person and every community in the state. CDPHE is distinctive because we bring public health and environmental protection together under one agency, recognizing that healthy people depend on healthy places. Our teams prevent diseases and injury, respond to emergencies ranging from E.coli outbreaks to global pandemics, reduce air pollution, protect water quality, regulate health facilities, manage environmental hazards, perform advanced laboratory testing, provide birth and death records, and implement health promoting programs. We turn science and data into action, set statewide standards, and work alongside local public health agencies and community partners to meet Colorado’s most pressing health and environmental challenges. Working at CDPHE means applying your expertise to complex, consequential work that can improve lives across the state.

Our mission captures this broad portfolio of work: to advance Colorado’s health and protect the places we live, learn, work, and play. Our vision is a healthy and sustainable Colorado where current and future generations can thrive. Achieving the mission and vision takes bold action, talented people, broad partnerships, and a commitment to serving every Coloradan.

IMPORTANT INFORMATION:

• Hybrid work options may be available at the supervisor’s discretion and based on business needs. The position will be based at 4300 E Cherry Creek S Dr, Glendale, CO 80246, USA

CDPHE Offers:

CDPHE offers a comprehensive benefits package and the opportunity to build a meaningful career in public service. Benefits include:

• Medical and dental plans.

• Colorado PERA retirement options, including defined benefit plan or defined contribution plan.

• Optional 401(K) and 457 retirement plans.

• Employer-paid life insurance.

• Short- and long-term disability coverage.

• Potential flexible working arrangements

• 11 paid holidays per year and generous paid time off.

• Free parking and access to RTD bus lines.

• Tuition assistance.

• Employee wellness programs.

• Professional development opportunities.

• Career opportunities throughout Colorado state government.

Some positions may qualify for the Public Service Loan Forgiveness Program.

The Work Unit:

The Work Unit: Newcomer Health Program (NHP) is a program within the Health Equity (HE) Branch. The purpose of the program is to conduct surveillance to detect, prevent and control diseases and evaluate existing health programs to improve the health of refugees and/or immigrants that are newly arrived in the United States. The program: 1) enhances existing surveillance networks for communicable and non-communicable diseases, including, but not limited to: vaccine-preventable diseases, malaria, hepatitis, intestinal parasites, nutritional deficiencies and anemia; 2) evaluates the health status of refugees and/or immigrants for the purposes of informing and improving U.S. programs for overseas and the post-arrival health assessments and interventions, such as presumptive treatment for parasitic infections; and 3) improves the health of refugees and/or immigrants undergoing U.S. resettlement and protects the health of their receiving communities by controlling the spread of communicable diseases. This program addresses the “Healthy People 2020” focus area(s) of Global Health. The program is also responsible for monitoring all refugee screening data received from a number of community health clinics that perform the refugee health screening and distribute this data to a variety of internal and external partners, including local, state, and federal public health authorities and agencies. DCPHR, and the PHIRR Branch, operate on the belief that all people -- no matter their race, ethnicity, gender identity, sexual orientation, education level, age, language, religion, ability or geographic location -- should have the opportunity to live healthy lives. The NHP at Colorado Department of Public Health and Environment (CDPHE) supports the Colorado Refugee Services Program (CRSP) in the resettlement of refugees in Colorado and promotes their advancement toward self sufficiency and long-term integration into U.S. culture. CDPHE serves all Office of Refugee Resettlement (ORR)- eligible populations—refugees, asylees, Special Immigrant Visa holders, victims of severe trafficking, Cuban/Haitian entrants unaccompanied refugee minors, certain humanitarian parolees, and certain Ameriasians. Program staff support CRSP in developing state-level policies and rules; train county staff on policies, procedures, and processes; provide technical assistance to counties; report to the federal government federal programs; monitor clinic and county performance; and allocate funds

What You Will Do:

This position provides programmatic and administrative support to address Domestic Medical Exam requirements, and access to healthcare issues on the part of the State of Colorado, and its partners. The position is a member of a collaborative team, and works closely with program leadership, program staff, state partners, and contractors to contribute to programmatic goals, objectives, and reporting methods for improving and referring newcomer populations to appropriate health care after resettlement and ongoing.

• Supports CDPHE and CRSP management in managing the performance of contracted partners, including clinics performing the Domestic Medical Exam, and intensive case management providers, to ensure compliance with contract deliverables, requirements, and applicable federal and state regulations.

• Facilitates strong partnerships with contractors through written and verbal communications, meeting facilitation, technical assistance, and clear protocols.

• Serves as a liaison between refugee resettlement agency staff and contracted medical providers to ensure efficient and effective coordination of Domestic Medical Exams.

• Coordinates the administrative provision of both physical and mental health screenings, as well as troubleshoots access-to-health services, including the access to available health benefits.

• Collaborates closely with other State agencies and divisions which have programming that affects and supports health during refugee resettlement, such as Colorado Department of Labor and Employment (CDLE) and Health Care Policy and Financing (HCPF).

• Ensures coordination and maintenance of solutions are in place related to benefits coordination, including troubleshooting and solution-identification when issues with health benefits are identified.

Key Responsibilities:

• Partnership Coordination and Support: Represents Colorado as the Refugee Health Administrator/Deputy State Refugee Health Coordinator, and interacts with the State Refugee Health Coordinator, state Deputy Refugee Coordinator, contracted partners at clinics and Resettlement Agencies, and other state agency representatives as needed. Facilitates meetings and prepares agendas, presentations, and documentation for routine and ad hoc meetings. Provides updates to stakeholders and coalitions to help assure that duplication of efforts between agencies and partners is limited, and that gaps are identified.

• Contract Development and Monitoring: Coordinates the contract performance of contracted clinics performing the Domestic Medical Exam to ensure compliance with contract deliverables, requirements, and applicable federal and state regulations. Develops and modifies Scopes of Work (SOWs) and budgets with management and operations staff. Once contracts are executed, monitors contractors to ensure that contractual obligations are fulfilled and that issues, complaints and suggestions are addressed. This includes: assessing contracted entity compliance with CDPHE contract monitoring standards, programmatic provisions, and addressing contractor performance issues. Provides technical assistance, guidance and support based on fiscal and/or contractor needs and expertise

• Contract Financial and Budget Oversight: Monitors contractors to ensure that contractual obligations are fulfilled and that issues, complaints and suggestions are addressed. Assures that the contracts are appropriately monitored to the deliverables, timelines, quality, budget, and business relations detailed in the agreement. Monitors contract budget through invoice reviews and regular reconciliations between program staff, fiscal staff and contractor.

• Decision Support: Works with NHP program manager and CRSP staff to support decisions about overall contractor case loads, clinic capacities, and timeliness of domestic medical screenings to assess the need to bring on more contractors to serve eligible refugees and newcomers. Makes recommendations to State Refugee Health Coordinator as to additional collaborations that may benefit refugee health and healthcare in Colorado. Supports the development and collaboration of refugee health partners in order to standardize and improve refugee health care across the State.

• Point of Contact for Unaccompanied Refugee Minors (URM) notification for health screening purposes

• Point of Contact for Victims of Trafficking (VOT) notification for health screening purposes

• Point of Contact for all Refugee Health/Mental Health anomaly reporting

• Strives for health equity within programs and processes within the state of Colorado, by making recommendations to the deputy SRC and NHP program manager/State Refugee Health Coordinator on ways to address health and wellbeing, regardless of culture or language.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1S3XX Public Health & Community Outreach Professional III

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in public health programs or refugee resettlement programs, government public health agency or a refugee services organization, refugee medical clinic, or in an occupation related to the work assigned to this position

Or

Education and Experience:

A combination of related education in Public Health, Healthcare Administration, Business Administration, Human Services and/or relevant experience in public health programs or refugee resettlement programs, government public health agency, refugee services organization, refugee medical clinic or in an occupation related to the work assigned to this position equal to six (6) years

**You must substantiate that you meet the minimum qualifications when filling out the Work Experience section of the application. Failure to do so will result in the application not moving forward in the hiring process. “See resume” will not be accepted. Resumes are considered supplemental information and are not considered in the initial evaluation. In addition, part-time work will be prorated when determining whether minimum qualifications are met.

PREFERRED QUALIFICATIONS:

In addition to the minimum requirements, the successful candidate in this position will have the following highly desirable experience and competencies:

• Relevant experience with the State of Colorado
• Experience with refugee health.
• Familiarity with the U.S. refugee resettlement program.
• Experience with contract management.
• Experience with Medicaid.
• Experience using communications strategies and tactics to disseminate information for partners.
• Experience facilitating discussions with partners to resolve differences or complaints using active listening and mediation skills.
• Outstanding verbal and written communications; ability to adapt a style to fit diverse audiences of varying technical levels, and at various levels within an organization, in groups, and individual settings.
• Self-motivated with a high degree of comfort with uncertainty.
• Skills to synthesize complex research into understandable and usable resources.

CONDITIONS OF EMPLOYMENT:

• Residency Requirement Options:
  • This posting is only open to residents of the State of Colorado at the time of submitting your application
• A pre-employment background check will be conducted as part of the selection process.
• This is a critical position and can be expected to work and/or remain at their worksite in delayed start, early release, or closure situations
• Critical Status: Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Critical Status: Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place
• TRAVEL: Visits at contracted Clinics and resettlement agencies meetings or conferences and may require overnight stays.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

A complete application packet must include:

• Completed State of Colorado application.
• COVER LETTER: describing how your professional (supervisory if relevant) experience aligns with the preferred qualifications of this position
• If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. Transcripts must be attached to your colorado.gov/jobs application.
• If you are a veteran, a copy of your DD214 must be attached to your colorado.gov/jobs application.

The Selection Process:

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify:

CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

ADAAA Accommodations:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [e-mail] or call 303-692-2060, option 5.