Refreshment Manager - Austin, TX

Women of the Vine & Spirits; Austin (TX); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Annual bonus

401K match

Medical benefits

Job summary

Suntory Global Spirits seeks a strategic professional to lead refreshment initiatives in the On-Premise channel. You will partner with customers to establish relationships, test signature serves, and scale successful programs across priority accounts.

You will manage a 15-client key account list, drive pilot tests, and translate consumer insights into actionable recommendations for commercial growth. This role offers bonus potential and benefits in a dynamic, global spirits company.

Qualifications

• Bachelor's Degree or equivalent experience.
• Three (3) plus years of work-related experience in spirits/wine supplier industry or other consumer goods companies.
• Stakeholder management experience with the ability to influence and develop strong partnerships across the business.
• Thorough knowledge of distribution, promotion, and selling techniques, alongside strong analytical capabilities.
• Experience working with a distributor is beneficial.
• Exceptional planning and self-management skills.
• MS Office Suite.
• Budget development and management experience.
• Licensed driver of motor vehicles.
• The ability for intermittent travel.
• Lifting up to 45 lbs. with sitting, standing, walking, bending, reaching, stooping, and typing.

Responsibilities

• Lead the development and execution of Suntory Global Spirits' refreshment strategy within the On-Premise channel.
• Partner with customers to establish relationships, test, and scale signature refreshment serves that enhance consumer experience, drive consistency and quality, and drive profitable growth for both customers and SGS brands.
• Establish Customer Relationships and Delivery Key Account KPIs by managing a list of 15 customers.
• Secure 5 accounts for Demand Creation program within Key Account List.
• Ongoing management of the customer relationship.
• Pilot Refreshment Serves: design and execute pilot programs to test refreshment serves targeting key occasions.
• Design and customize playbooks and activation materials to support customer sell-in.
• Ensure initiatives improve guest satisfaction and repeat purchase intent.
• Establish learning objectives and success metrics for pilots; provide regular feedback.
• Commercial Scale Up through PDCA: gather consumer feedback and translate insights into actionable recommendations.
• Participate in monthly status updates with Commercial and Brand Leadership.

Skills

Stakeholder management

Analytical abilities

Planning & self-management

Budget development

Travel readiness

Distributor experience

MS Office proficiency

Communication

Education

Bachelor's Degree or equivalent experience

Tools

MS Office Suite

Job description

Company

Suntory Global Spirits (Beam Suntory)

Location

Austin, TX

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

Suntory Global Spirits is a world leader in premium spirits with $5.5 billion in annual revenues and an ambition to become the World's Most Admired Premium Spirits Company. We have a strong vision and strategy, an incredible brand portfolio grounded in quality and craftsmanship, an unwavering commitment to sustainability and top talent across the organization. We are focused on driving value across key priorities including American whiskey, Japanese Spirits, Scotch, Tequila and Ready-to-Drink. Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings, which is world renowned for delivering quality and excellence across a range of products and categories.

Mission of the Role

Lead the development and execution of Suntory Global Spirits' refreshment strategy within the On-Premise channel. Partner with customers to establish relationships, test, and scale signature refreshment serves that enhance consumer experience, drive consistency and quality, and drive profitable growth for both customers and SGS brands. The role engages with brand marketing, channel development, commercial teams, and key customers to create scalable refreshment programs that can be adopted across priority On-Premise accounts and occasions.

Establish Customer Relationships and Delivery Key Account KPIs

• Manage Key Account List of 15 customers by delivering against KPIs including distribution, volume and menus
• Secure 5 accounts for Demand Creation program within Key Account List where incremental programming will be deployed
• Ongoing management of the customer relationship.

Pilot Refreshment Serves

• Secure a minimum of 10 refreshment tests across refreshment focused on premise accounts
• Design and execute pilot programs to test refreshment serves targeting key refreshment occasions and consumption moments where SGS brands can win.
• Customize playbooks and activation materials to support customer sell in.
• Ensure all initiatives improve guest satisfaction and repeat purchase intent.
• Establish clear learning objectives, success metrics for all pilots including collecting customer level data, where possible.
• Provide regular feedback for each test in SRA

Commercial Scale Up through PDCA

• Gather consumer feedback and performance data from pilots.
• Translate consumer insights into actionable recommendations.
• Participate in monthly status updates with Commercial and Brand Leadership to provide operational and consumer insights

Qualifications

• Bachelor's Degree or equivalent experience
• Three (3) plus years of work-related experience in spirits/wine supplier industry or other consumer goods companies
• Stakeholder management experience with the ability to influence and develop strong partnerships across the business
• Thorough knowledge of distribution, promotion, and selling techniques, alongside strong analytical capabilities, is recommended
• Experience working with a distributor is beneficial
• Exceptional planning and self-management skills
• MS Office Suite
• Budget development and management experience
• Licensed driver of motor vehicles
• The ability for intermittent travel
• Lifting/lowering, pushing, carrying, or pulling up to 45 lbs.
• Sitting, standing, walking, bending, reaching, stooping, and typing using a computer

The salary range for this role is $70,000- $92,000 along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate's location, experience, and skillset. The range will vary if outside of this location.

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.