Referral Specialist Practice Based

1106 Portercare Adventist Health System; Tampa (FL); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

1106 Portercare Adventist Health System in Tampa, FL is seeking an administrative professional to support patient referrals, scheduling, and billing in a busy healthcare environment.

You will communicate clearly with coworkers, patients and physicians, maintain referral integrity, process orders, and ensure insurance requirements are met.

Knowledge of ICD-9/10 and CPT-4 coding, EMR systems, and Microsoft Office is preferred; 1+ year experience in healthcare or call center is desirable.

Qualifications

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Knowledge of electronic medical record.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding admission process.
• Knowledge of patient database system.
• Knowledge of telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders.
• Ability to be respectful and non-judgmental in all dealings with all individuals.
• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.
• Ability to write effective correspondence including letters, reports and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator and mail machines.
• Ability to provide superior customer service to all contacts.
• Physician office billing, registration or scheduling experience.
• General knowledge of how to navigate various web-based applications.
• ICD-9/10 Knowledge.
• CPT-4 Knowledge.

Responsibilities

• Answers phone calls promptly, assists patients with questions, and schedules procedures as needed.
• Maintains referral integrity, processes all orders, and communicates with patients and providers.
• Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements.
• Demonstrates a positive collaborative manner with team members and works well across department boundaries.

Skills

English communication

Electronic medical record

Microsoft Office

Medical terminology

Confidentiality

Telephone protocol

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Internet software

Job description

Benefits

• Medical


• Dental


• Vision Insurance


• Life Insurance


• Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule

Full time Shift: Day (United States of America)

Address: 7000 E Hampden Ave City: Denver State: Colorado Postal Code: 80224

Job Description

Communicates clearly and concisely with coworkers, patients, and physicians. Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers. Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements. Demonstrates a positive collaborative manner with team members and works well across department boundaries. Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.


• Knowledge of electronic medical record.


• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.


• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.


• Knowledge of medical terminology.


• Ability to think critically regarding admission process.


• Knowledge of patient database system.


• Knowledge of telephone protocol.


• Ability to communicate effectively both orally and in writing, and to make professional presentations.


• Ability to manage difficult or emotional customer situations.


• Ability to work with culturally diverse groups of both genders.


• Ability to be respectful and non-judgmental in all dealings with all individuals.


• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.


• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.


• Ability to write effective correspondence including letters, reports and other documentation.


• Ability to operate standard office machines such as fax, copier, calculator and mail machines.


• Ability to provide superior customer service to all contacts.


• Physician office billing, registration or scheduling experience.


• General knowledge of how to navigate various web-based applications.


• ICD-9/10 Knowledge.


• CPT-4 Knowledge.

Education

High School Grad or Equiv [Required]

Work Experience

• 1+ years of icd-9 and cpt-4 coding experience [Preferred]


• Administrative or clerical experience.


• Healthcare experience, call center experience or related [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.97 - $31.95

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.