Referral Specialist, Practice Based

AdventHealth; Aurora (CO); On-site; USD 28,000 - 44,000; Full time

Job summary

AdventHealth in Aurora, CO seeks an administrative coder with 1+ year of ICD-9/CPT-4 coding and healthcare clerical experience. You will support billing, scheduling, and referrals while maintaining patient confidentiality and accurate documentation.

Requires High School Diploma, familiarity with EMR and Microsoft Office, and strong communication skills. Working in a fast-paced hospital setting, you will collaborate across departments to ensure accurate coding and efficient processes.

Qualifications

• Demonstrates clear written and spoken English communication.
• Knowledge of electronic medical records and patient data handling.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of medical terminology and coding basics (ICD-9/10, CPT-4).
• Ability to protect patient confidentiality and comply with regulations.

Responsibilities

• Communicate with coworkers, patients and physicians to coordinate care and scheduling.
• Process referrals, authorizations, and ensure insurance compliance.
• Maintain referral integrity and manage orders in the system.
• Provide accurate, courteous customer service across departments.

Skills

Communication

EMR knowledge

Microsoft Office

Medical terminology

Data privacy

Phone etiquette

Team collaboration

Critical thinking

Education

High School Diploma

Tools

EMR systems

Web-based apps

Office equipment

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 6069 S Southlands Pkwy

City: Aurora

State: Colorado

Postal Code: 80016

Job Description:

Communicates clearly and concisely with coworkers, patients, and physicians. Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers. Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements. Demonstrates a positive collaborative manner with team members and works well across department boundaries. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Knowledge of electronic medical record.
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• Knowledge of intermediate to advanced application of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook as well as internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding admission process.
• Knowledge of patient database system.
• Knowledge of telephone protocol.
• Ability to communicate effectively both orally and in writing, and to make professional presentations.
• Ability to manage difficult or emotional customer situations.
• Ability to work with culturally diverse groups of both genders.
• Ability to be respectful and non-judgmental in all dealings with all individuals.
• Ability to read, analyze and interpret government regulations involving all aspects of hospice care, general business periodicals, professional journals or technical procedures.
• Ability to maintain strict confidentiality of organization/employee/patient/family/caregiver information.
• Ability to write effective correspondence including letters, reports and other documentation.
• Ability to operate standard office machines such as fax, copier, calculator and mail machines.
• Ability to provide superior customer service to all contacts.
• Physician office billing, registration or scheduling experience.
• General knowledge of how to navigate various web-based applications.
• ICD-9/10 Knowledge.
• CPT-4 Knowledge.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ years of icd-9 and cpt-4 coding experience [Preferred]
• Administrative or clerical experience. Healthcare experience, call center experience or related [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.97 - $31.95

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.